Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

big grey Bar on top.

  • 10 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Hello everytime I firstly start Firefox after freshly Boot my Computer I get a big grey Bar at the Top of the Window. after closing and reopening firefox the Bar is gone. Anyone knowing how to disable that? safe mode is not helping. I am using Firefox 84.0.1 (32-Bit) on Kubuntu 18.04 LTE (32-Bit). Thanks,

Hello everytime I firstly start Firefox after freshly Boot my Computer I get a big grey Bar at the Top of the Window. after closing and reopening firefox the Bar is gone. Anyone knowing how to disable that? safe mode is not helping. I am using Firefox 84.0.1 (32-Bit) on Kubuntu 18.04 LTE (32-Bit). Thanks,

All Replies (10)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Here is ascreenshot of Firefox after a fresh reboot. Thanks,

more options

Works for me in linux

Operating System: openSUSE Tumbleweed 20201226 KDE Plasma Version: 5.20.4 KDE Frameworks Version: 5.77.0 Qt Version: 5.15.2 Kernel Version: 5.10.1-1-default OS Type: 64-bit Processors: 8 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

Modified by jonzn4SUSE

more options

Can you download another version and run it from the folder to see if you get the same result?

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Modified by jonzn4SUSE

more options

It does it since three versions ago. Othe Version changes nothing.

more options

Right, you are using versions from Kubuntu, but have you downloaded a separate version?

more options

Just try a separate version and don't sign into the Firefox account.

more options

It is a seperate Version. I don´t use the Versions from Ubuntu because they´re to old.

The Account I will try out later, Thanks.

more options

I have tried with deactivated account, still the same.

more options

I'm not sure what bar you mean. The screenshot shows a Firefox window with the title bar visible and below that the Tab bar and the Navigation Toolbar with the location bar.

Do you mean the upper part of the webpage you have opened ?


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.