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THUNDERBIRD DIDN'T UP LOAD MY MAILS

  • 2 cavab
  • 2 have this problem
  • 9 views
  • Last reply by atErik

marc.fermi
marc.fermi
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PROBABLY FOLLOWING AN UPDATE, thunderbird no longer loads my mails (which I can only read in web mail), also 2 important folders and their contents have been deleted: Archive and Sent Mail. How can I restore thunderbird functionality and recover the 2 lost folders?

PROBABLY FOLLOWING AN UPDATE, thunderbird no longer loads my mails (which I can only read in web mail), also 2 important folders and their contents have been deleted: Archive and Sent Mail. How can I restore thunderbird functionality and recover the 2 lost folders?

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/kb/cannot-receive-messages

atErik
atErik
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you may also read these : various options to regain data is here.

your own local folders are inside the TB-"profile" folder > Mail > Local Folders > ...

disable AV/FW/SS software's "mail-protection" option. if your AV/FW/SS has sub-option to add "EXCEPTION" then "mail-protection" disable not necessary, just add your IMAP/POP3 & SMTP mial-servers inside the EXCEPTION LIST. make sure your AV/SS software has this option enabled: Scan files on access. more info on AV/FW/SS is here.

please read those linked pages.

Modified by atErik