Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Outgoing Mail

mustangmaggie
mustangmaggie
more options

I am suddenly having trouble sending emails to a particular email address. Cox is my internet provider and I have explored the problem with them. It appears to be a Thunderbird problem. When I send a message to this particular site, I get the following message: " An error occurred while sending mail. The mail server responded: <[email protected]> message rejected. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXSNDR. Please check the message and try again.

Thanks in advance for your help.

I am suddenly having trouble sending emails to a particular email address. Cox is my internet provider and I have explored the problem with them. It appears to be a Thunderbird problem. When I send a message to this particular site, I get the following message: " An error occurred while sending mail. The mail server responded: <[email protected]> message rejected. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#CXSNDR. Please check the message and try again.'' Thanks in advance for your help.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Cox is your internet provider and you are obviously sending your mail from another email domain/and email address not containing @cox.net. Cox feels that domain is not configured correctly.

We see a lot of that sort of thing here. Mostly from cheap as chips hosting providers where folks do DIY domain configurations. What is the domain name?

mustangmaggie
mustangmaggie Question owner
more options

Hi and thank you for responding so quickly. Actually, cox.net is the domain. I don't access my emails through Cox, though, as I use Thunderbird for that purpose. Does that make sense?