Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Loggin problerms

  • 2 cavab
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

marine65
marine65
more options

FF will not let me log into netflix unless I change my password every time. I have had this problem for about a month. I have been working with netflix and we have narrowed it down to the FF browser. I down loaded another browser and no problem. Logged me in just fine. Why only this site?

FF will not let me log into netflix unless I change my password every time. I have had this problem for about a month. I have been working with netflix and we have narrowed it down to the FF browser. I down loaded another browser and no problem. Logged me in just fine. Why only this site?

All Replies (2)

Jeremy Teoh
Jeremy Teoh
more options

Hi marine65,

Is there any error code pop out when you are logging in Netflix? I have found out often people experience this error code F7701-1003 and this can be solved by using the latest version of Firefox and try again. I hope this helped.

Regards, Jay

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window