Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Weird Firefox malfunctions on new Mac

  • 3 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

Recently I bought a new Mac, and used my external TimeMachine backup drive to put all my data on the new MacBook Air.

Since then, Firefox is having trouble with certain sites. On Patreon.com, most data won't load - I just get their swirling "wait" pattern forever. On Libsyn.com, the podcast description field for when I'm posting a new podcast episode fails to appear - the label "Description" is there, but no field.

Also, if I use Facebook Messenger, to talk to someone, inevitably about five minutes into the call, I'm told that there's a lot of noise on the call, or a lot of echo on my voice, or they can't hear me at all. For me, the connection is fine, but the other person experiences this. It's not a mic problem -- happens regardless of which mic I'm using, and other options like Skype don't do this, just Facebook.

Since all of these sites function fine in other browsers, I'm assuming something got slightly messed up in Firefox during the migration to the new Mac. What can I do to iron this out?

Recently I bought a new Mac, and used my external TimeMachine backup drive to put all my data on the new MacBook Air. Since then, Firefox is having trouble with certain sites. On Patreon.com, most data won't load - I just get their swirling "wait" pattern forever. On Libsyn.com, the podcast description field for when I'm posting a new podcast episode fails to appear - the label "Description" is there, but no field. Also, if I use Facebook Messenger, to talk to someone, inevitably about five minutes into the call, I'm told that there's a lot of noise on the call, or a lot of echo on my voice, or they can't hear me at all. For me, the connection is fine, but the other person experiences this. It's not a mic problem -- happens regardless of which mic I'm using, and other options like Skype don't do this, just Facebook. Since all of these sites function fine in other browsers, I'm assuming something got slightly messed up in Firefox during the migration to the new Mac. What can I do to iron this out?

Chosen solution

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

Read this answer in context 👍 0

All Replies (3)

more options

Seçilmiş Həll

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

more options

Refreshing Firefox solved the issue! Thanks.

more options

Glad to help. Safe Surfing.