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How do I access Firefox?

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  • 1 has this problem
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  • Last reply by Christian

Christian
Christian
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I downloaded Firefox for the first time on my computer and when it tries to open, a pop-up appears saying my profile is missing. Why?

I downloaded Firefox for the first time on my computer and when it tries to open, a pop-up appears saying my profile is missing. Why?

All Replies (3)

Dinushi Dhananjani
Dinushi Dhananjani
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You can access the sign up page on each Mozilla Service, or visit the Firefox Accounts signup page and follow 

the steps below: Enter your email address,

password and age, then click Create account. When the confirmation email arrives, 

click on the verification link

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

https://www.accessfirefox.org/

Dinushi Dhananjani
Dinushi Dhananjani
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HI dr..... if you have problems accessing the Profile Manager, you can create a new default Firefox profile by deleting the profiles.ini file, using these steps: 

   Click on the Windows Start button and click on Run...
   Type %appdata% in the Run box and click OK. ...
   Double-click the Mozilla folder.
   Double-click the Firefox folder.

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Christian
Christian Question owner
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Dinushi Dhananjani said

HI dr..... if you have problems accessing the Profile Manager, you can create a new default Firefox profile by deleting the profiles.ini file, using these steps: Click on the Windows Start button and click on Run... Type %appdata% in the Run box and click OK. ... Double-click the Mozilla folder. Double-click the Firefox folder. https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried this solution already but when I access the Firefox folder, it doesn't show anything concerning "profiles". Only two folders appear called Crash Reports and Pending Pings.