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Firefox crashes

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

raypra2
raypra2
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When trying to download a file using Firefox, it crashes. It does it with any file. I have, in my options, set to always ask location before downloading. When the box comes up right after clicking something to download so you can find location to put the file, the window pops up I move the mouse to search for location it crashes everytime. I have gone in and changed the option to do not ask and tried to change default location the exact same thing happens. I change the option to do not ask and leave it to default "download" location then it works just fine. I have Windows 10 64 bit. Firefox 65.0.1 (64bit). Does the same thing in safe mode, all extensions disabled. Can anyone help me with this?

When trying to download a file using Firefox, it crashes. It does it with any file. I have, in my options, set to always ask location before downloading. When the box comes up right after clicking something to download so you can find location to put the file, the window pops up I move the mouse to search for location it crashes everytime. I have gone in and changed the option to do not ask and tried to change default location the exact same thing happens. I change the option to do not ask and leave it to default "download" location then it works just fine. I have Windows 10 64 bit. Firefox 65.0.1 (64bit). Does the same thing in safe mode, all extensions disabled. Can anyone help me with this?

All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor
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  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

raypra2
raypra2 Question owner
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No crash report. At the top has... "No crash reports have been submitted." and just a blank page.

FredMcD
FredMcD
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raypra2 said

Does the same thing in safe mode

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia