Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not log in to an email that is assigned to my mozilla account

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Syrek

more options

I can not log in to an email that is assigned to my mozilla account. Is it possible to confirm the login in a different way?

I can not log in to an email that is assigned to my mozilla account. Is it possible to confirm the login in a different way?

All Replies (4)

more options

Did you contact the email provider of your issue?

more options

Unfortunately, if you no longer have access to the email associated with your Firefox Account and don't have a secondary email address setup, you aren't able to login to your account. For security and privacy reasons, no one will be able to bypass this for you. You will simply have to create a new account under a new email address.

If you are concerned about data in your old account falling into the wrong hands, you can submit a password reset request on that account. Since you don't have access to the email address, you won't be able to actually reset the password, but requesting a new password automatically wipes your data from the Firefox Sync server.

more options

Syrek said

I can not log in to an email that is assigned to my mozilla account.

Are you referring to a "Firefox Account" https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account ? or to an account on a *.mozilla.org site.

more options

Unfortunately the email provider did not answer yet.