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splash screen freezes when trying to enter a new password

  • 1 cavab
  • 1 has this problem
  • 10 views
  • Last reply by christ1

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Hi,

I recently changed my password in my google email and there was a prompt from thunderbird to key in the new password. However, it freezes at the splash screen. I keep clicking on the button but it does not go further than this. It worked perfectly fine 2 weeks ago. At the same time, I'd like to add in a new account and this happened as well. Hence, not really working right now. I have enabled the settings in google as my other accounts are all right as long as I don't change my password. Please let me know how to fix this as soon as possible. Thank you!

Hi, I recently changed my password in my google email and there was a prompt from thunderbird to key in the new password. However, it freezes at the splash screen. I keep clicking on the button but it does not go further than this. It worked perfectly fine 2 weeks ago. At the same time, I'd like to add in a new account and this happened as well. Hence, not really working right now. I have enabled the settings in google as my other accounts are all right as long as I don't change my password. Please let me know how to fix this as soon as possible. Thank you!
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What version of Thunderbird are you using?