Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Scaning from HP Scanner to email client ( Mozilla Thunderbird)

  • 2 cavab
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

herbertvm
herbertvm
more options

I am using an HP LaserJet 1536 dnf MFP. Up to the last three weeks I cannot get the scan document from hp scanner to drop into my email client (Thunderbird). Instead I get error message to use Outlook. Prior to the last three weeks everything was working normally. I would scan a document and direct it to my email client and it would show up as an attachment to my email.

I made sure that the windows software default setting for email was set to Thunderbird which it was. By the way I am using Windows version 8.1.

I called and spent hours with HP Tech Support and they cannot discover a fix to this problem. They said to call Thunderbird Tech Support. any help would be most appreciated.

I am using an HP LaserJet 1536 dnf MFP. Up to the last three weeks I cannot get the scan document from hp scanner to drop into my email client (Thunderbird). Instead I get error message to use Outlook. Prior to the last three weeks everything was working normally. I would scan a document and direct it to my email client and it would show up as an attachment to my email. I made sure that the windows software default setting for email was set to Thunderbird which it was. By the way I am using Windows version 8.1. I called and spent hours with HP Tech Support and they cannot discover a fix to this problem. They said to call Thunderbird Tech Support. any help would be most appreciated.

All Replies (2)

user01229325
user01229325
more options

This article has some suggestions. It does mention Win10 but maybe it applies to Win8 also. HP does seem to be stuck on Microsoft proprietary non-standards. https://support.mozilla.org/en-US/questions/1179198

sfhowes
sfhowes
  • Top 25 Contributor
more options

Installing the Visual Studio Runtime Library in W7 or W8 might help:

https://support.mozilla.org/en-US/questions/1176538

https://support.mozilla.org/en-US/questions/1164348