Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird "not responding" but works fine in safe mode - stalls at "looking for folders"

  • 15 cavab
  • 2 have this problem
  • 1 view
  • Last reply by micneamol

more options

For the past few days Thunderbird has started freezing soon after opening when it tries to download mail. I've run Thunderbird in Windows safe mode and it works fine. I've tried disabling all addons and running in Windows normal mode and that did not help. I've tried to isolate which service or startup program may be causing the problem but to no avail. I've tried creating a new profile as well. No help. I've tried turning of Avast but that did not help either (and I double checked to make sure Windows Defender was not turned on).

I'm not sure what else to try.

Are there any particular services or processes the conflict with Thunderbird?

For the past few days Thunderbird has started freezing soon after opening when it tries to download mail. I've run Thunderbird in Windows safe mode and it works fine. I've tried disabling all addons and running in Windows normal mode and that did not help. I've tried to isolate which service or startup program may be causing the problem but to no avail. I've tried creating a new profile as well. No help. I've tried turning of Avast but that did not help either (and I double checked to make sure Windows Defender was not turned on). I'm not sure what else to try. Are there any particular services or processes the conflict with Thunderbird?

All Replies (15)

more options
more options

Sorry. I forgot to mention, I had also completely uninstalled Avast and still had the same problem. I uninstalled it once again just to confirm, but even after uninstalling Thunderbird still freezes up soon after booting. Even in Thunderbird safe mode it freezes up. I don't know what else to try.

more options

If Thunderbird works in Windows safe mode, there must still be something installed on your computer interfering with Thunderbird. I don't know what that is though.

more options

I recently switched my aol account from pop to imap. It seems, but I'm not positive, that this problem started around that time. Is it possible that this is what is causing the problem? I have a Gmail account that has always been imap and there were never any problems there.

more options
Is it possible that this is what is causing the problem?

Since Thunderbird works in safe mode I don't think so.

more options

I've tried a few other steps as I am so far not able to get my Aol account working in Thunderbird. My Gmail accounts work fine though.

I used a Macrium image of my hard drive from three weeks ago to get back to when before i switched my Aol account to Imap. It was working fine in Pop. As soon as I swithched to Imap, i started getting the same problem.

I tried a couple of different port settings for my incoming an outgoing servers. First port 465 for both at SSL/TSL. The program didn't freeze but the Aol account did not download any new mail.

Then i tried incoming at 143 and outgoing at 587 both still SSL/TSL. Got the same result as above.

Whenever the port is set to 993, that is when Thunderbird freezes up.

Then i came across a previous question in which you helped someone with the same problem here -https://support.mozilla.org/en-US/questions/1178765

Based on that information, is there something else I could try?

more options

I have decided to just switch back to POP3. I have disabled all non system services. Still no luck. I have disabled all startup items. No help there either. I may try to contact Aol support and see if they have any thoughts, but I am out of ideas. I appreciate all of you help christ1, but I think this one is unsolved unless you have any other thoughts.

more options
more options

I had already checked for high cpu, memory or disk usage but none of those occurred. I went through the troubleshooting steps anyway, just to make sure all of my bases were covered. (One good thing came out of it, found out how to get rid of those pesky redundant "all mail" folders in my Gmail accounts)

Basically did everything in the troubleshooting steps and still the Aol Imap account still ended up freezing during the "Looking for folders" stage. I don't understand it. My Gmail Imap accounts work perfectly. My Aol Pop account works perfectly, but as soon as I try to download mail for it's Imap counterpart, Thunderbird freezes.

Is there an error log somewhere that would help?

more options

This freeze, does it go away if you wait long enough?

When is the Thunderbird profile stored? DO you have some sort of sync on the drive or folder or streaming backups?

more options

As a matter of fact I do have a sink set up for the profile folder. I will turn it off and let you know the results. Thanks.

more options

As a matter of fact I do have a sink set up for the profile folder. I will turn it off and let you know the results. Thanks.

more options

As a matter of fact I do have a sink set up for the profile folder. I will turn it off and let you know the results. Thanks.

more options

As a matter of fact I do have a sink set up for the profile folder. I will turn it off and let you know the results. Thanks.

more options

The folder syncing was not the problem