Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access MZ any more : totally incomprehensible error notice

  • 2 cavab
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

more options

It is total gobbledygook! It says, "Error: Platform version '57.0 is not compatible with minVersion - 56.02 maxVersion - 56.02." What on earth does this mean, and what do I do about it?

It is total gobbledygook! It says, "Error: Platform version '57.0 is not compatible with minVersion - 56.02 maxVersion - 56.02." What on earth does this mean, and what do I do about it?

All Replies (2)

more options

hi, download the full installer for the current firefox version for your system & language from https://www.mozilla.org/firefox/all/ then reboot your pc once and run the setup file you've just downloaded. hopefully firefox will open up again afterwards.

more options

Note that an error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You can do a clean reinstall to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.