Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox tab crashes often, 18 times in 5 hours

  • 4 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Reliankru
Reliankru
more options

Firefox tabs crashes can occur at most any time. The error reported is "Gah. Your tab just crashed.

I have done the following steps to try to isolate the problem: 

- Update Firefox
- Update my plugins
- Ensure my drivers were up to date for my motherboard and my video cards
- Checked for viruses and malware.
- Checked for ram errors.
- Ensured Windows software was up to date.
Firefox tabs crashes can occur at most any time. The error reported is "Gah. Your tab just crashed. I have done the following steps to try to isolate the problem: - Update Firefox - Update my plugins - Ensure my drivers were up to date for my motherboard and my video cards - Checked for viruses and malware. - Checked for ram errors. - Ensured Windows software was up to date.

All Replies (4)

user1929
user1929
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Reliankru
Reliankru Question owner
more options

Thank you for your reply.

Here are the last few crash Reports from today: f8bdd76a-c3d6-4d4e-8cbf-cccc4cb98a81 bab41baa-9ae7-4641-ab98-ef9fa3cc108e 42a4aff8-14ea-4876-800c-6f8abb14ecbe f691ab24-0e5f-4f94-9a50-af8eecd2e746 b3875d53-6639-4256-ae5a-dd15021cf77b e4244e39-4d2f-4fc6-a07f-911c90b6f61f

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.