HTML5 no sound/audio
Since latest Windows 10 insiders 17063 build, I have no audio/sound at least HTML5 I am aware of. Flash content for example has audio. Please inform coders/debuggers to fix it ASAP if possible with Nightly builds at least. I need Firefox, I love Firefox. I have also informed Microsoft for their next insiders build.
I have tried Stable, Beta and Nightly versions both x86 & x64 builds. I had audio yesterday with previous 17046 build. Chrome and Edge still have audio/sound everywhere though.
It happened suddenly. No sound icon when HTML5 content is playing in tab above you know Youtube for example. It doesn't trigger audio playback(nothing shows even in windows mixer simply Firefox doesn't want or is unable to output any audio from source).
I have tried everything. Don't lead me to other posts about refreshing, new account, safe mode, incognito etc. Nothing works. Investigate program's code and latest extensions in harmony with latest windows components.
I await good news about fixing that rather irritating bug. Happy Holidays!
Chosen solution
Alright then, Mozilla fixed this bug themselves. Latest Nightly 22 Dec 2017 fixed this. So everyone Windows Insider Fast Ring user should use Nightly Firefox (59) to have sound. NOT stable/beta (57/58). Well, that's why I always love testing software more. Faster fixes before the masses. Thanks everyone!
Read this answer in context 👍 6All Replies (6)
Sorry, that's what you get for using Beta Versions. No guarantees that anything will work properly. Not spending time on something that can work tomorrow.
https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
You want sound then install 57.02 current version.
If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines
. Thank You For Contacting Mozilla Firefox Support.
Any media related errors in the Web Console?
- "3-bar" menu button or Tools -> Web Developer
- https://developer.mozilla.org/en/Tools/Web_Console
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
See this bug report :
https://bugzilla.mozilla.org/show_bug.cgi?id=1426719
And also :
https://www.onmsft.com/news/windows-10-insider-build-17063-breaks-audio-in-firefox
Modified by Happy112
Seçilmiş Həll
Alright then, Mozilla fixed this bug themselves. Latest Nightly 22 Dec 2017 fixed this. So everyone Windows Insider Fast Ring user should use Nightly Firefox (59) to have sound. NOT stable/beta (57/58). Well, that's why I always love testing software more. Faster fixes before the masses. Thanks everyone!
The Nightly development channel builds of Firefox are meant for Testers and not really meant for regular Firefox users. It gets two updates and checkins each day and sometimes as a result can have issues(s) until fixed, finished or reverted.
They may be looking at doing a patch to workaround this problem in Firefox 58 and ESR.
Pkshadow said
Sorry, that's what you get for using Beta Versions. No guarantees that anything will work properly.
i'd like to offer some constructive, though frustrated, criticism.
i went through the hassle of creating an account here just so i could respond to that line. If i get banned for it, fine.
Someone who clearly made an effort to solve the problem themselves (because they're aware of the nature of beta software) came here looking for further help. Your first line (of the first and least useful response in the thread) was to scold this person for using beta software. You obviously had nothing useful to offer, so why respond? (That's rhetorical, don't respond.)
Your "suggestion" was for the person to back down to 57, despite the post saying, "I have tried Stable, Beta and Nightly versions both x86 & x64 builds." This is my first impression of you versus the generally helpful and informative experiences i've had with Moz Support, and i question how you became a "Top 10 Contributor." If you truly earned that distinction, i'm confident you can do better than this in the future.
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i'm also having this problem, and now i know from Happy112's reply (thank you!) that a bug has been registered and fixed in Nightly. Thanks to those who provided the useful info. i'll sit tight and wait for the next update.