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Firefox crashes

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  • Last reply by FredMcD

kblloyd
kblloyd
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When I shut down, I get the error box telling me Firefox has crashed. If I click the Close Firefox option, after a few seconds I can restart the program normally. If I merely close the error box by clicking "X", when I try to restart, I get an error telling me another instance of Firefox is already running. A check of the task manager shows no Firefox running in the Apps section, but it DOES show it running in Background processes. If I manually close this instance of Firefox, the application will then open normally, ONE TIME.

When I shut down, I get the error box telling me Firefox has crashed. If I click the Close Firefox option, after a few seconds I can restart the program normally. If I merely close the error box by clicking "X", when I try to restart, I get an error telling me another instance of Firefox is already running. A check of the task manager shows no Firefox running in the Apps section, but it DOES show it running in Background processes. If I manually close this instance of Firefox, the application will then open normally, ONE TIME.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.