Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on opening

  • 5 cavab
  • 3 have this problem
  • 25 views
  • Last reply by cor-el

more options

Here are the last 5 Crash ID's:

Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c0a661170701 Crash ID: bp-0f67d934-a59f-4bfc-8baf-98b0c1170630 Crash ID: bp-7122c824-0f89-401d-97c5-23d951170630

Please help finding a solution

Here are the last 5 Crash ID's: Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c0a661170701 Crash ID: bp-0f67d934-a59f-4bfc-8baf-98b0c1170630 Crash ID: bp-7122c824-0f89-401d-97c5-23d951170630 Please help finding a solution

All Replies (5)

more options

Are you using MalwareBytes Anti Exploit and/or ESET Smart Security 9 and if so, can you try what happens if you update, disable or uninstall any of them?

more options

This is for Sumo's Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Are you using freecorder? Disable it.

more options

dimagaisiner said

Here are the last 5 Crash ID's: Crash ID: bp-7158a459-78c8-48fe-a07d-e47331170701 Crash ID: bp-e8c6baf5-8cc4-4675-85ed-ee9661170701 Crash ID: bp-756c91ce-a0a2-4f38-a805-c0a661170701 Crash ID: bp-0f67d934-a59f-4bfc-8baf-98b0c1170630 Crash ID: bp-7122c824-0f89-401d-97c5-23d951170630 Please help finding a solution

Crash ID: bp-be46dfad-547b-4271-a171-926ee0171225

more options

Product Firefox Release Channel beta Version 58.0b12 Build ID 20171218174357 OS Windows 10 OS Version 10.0.15063

bp-be46dfad-547b-4271-a171-926ee0171225 Signature: mozJSComponentLoader::LoadModule

eplgFirefox.dll = ESET

This is for Sumo's Related Bugs 425936 RESOLVED WORKSFORME Crash on startup with my profile. [@ mozJSComponentLoader::LoadModule] [@0x870b1c0 - js_InternalInvoke - JS_CallFunctionValue - mozJSComponentLoader::LoadModule]


Why are you on the beta channel? Please try the normal program, Download Firefox For All languages And Systems {web link}


Make sure that Eset is up to date.

more options

Note that only the first report is recent. The others are from Firefox 54.

You can try to reinstall the latest Firefox 58.0beta version.


Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox