Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox is crashing everytime when I open it. Uninstalling and Reinstalling isn't helping either.

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

vijaygv
vijaygv
more options

Crash report below. AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 AddonsShouldHaveBlockedE10s: 1 BuildID: 20170504105526 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1495699470 Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1494915371 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x162bFP(D00-L1000-W00000000-T010) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 767335 StackTraces: {"crash_info":{"address":"0x7fffa03c9dda","crashing_thread":0,"type":"EXC_SOFTWARE / SIGABRT"},"main_module":0,"modules":[{"base_addr":"0x10c5cb000","code_id":"id","debug_file":"firefox","debug_id":"89C9648B089034C28BDE89099D9CFE5B0","end_addr":"0x10c5cd000","filename":"firefox","version":""},

Crash report below. AdapterDeviceID: 0x162b AdapterVendorID: 0x8086 AddonsShouldHaveBlockedE10s: 1 BuildID: 20170504105526 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1495699470 Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1494915371 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x162bFP(D00-L1000-W00000000-T010) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 767335 StackTraces: {"crash_info":{"address":"0x7fffa03c9dda","crashing_thread":0,"type":"EXC_SOFTWARE / SIGABRT"},"main_module":0,"modules":[{"base_addr":"0x10c5cb000","code_id":"id","debug_file":"firefox","debug_id":"89C9648B089034C28BDE89099D9CFE5B0","end_addr":"0x10c5cd000","filename":"firefox","version":""},

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box.