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sync does nothing. It's like i have no saved data on the server

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  • Last reply by cor-el

sync does nothing. It's like i have no saved data on the server

sync does nothing. It's like i have no saved data on the server

All Replies (2)

If you happened to reset your Sync Password there won't be any data on the Sync server. The reset clears all your data from the server to allow you to get a fresh start with that Firefox Account. And since your data was encrypted from the password, that data would be useless to you with a different password - the data couldn't be decrypted.

You can check the about:sync-log page via the location/address bar to see if there are recent error logs available. You can temporarily set the services.sync.log.appender.file.logOnSuccess pref to true on the about:config page to also get a log of a successful Sync. Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved. You can upload a recent log if the log is too big to put in a reply.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.