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Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 11 views
  • Last reply by philipp

Jacquesr
Jacquesr
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When I open Firefox it just crashes. I have tried uninstalling and re-installing. I have tried safe mode. I have even done a format reload and when I update to the latest version of Firefox it crashes again. I can get pre 40 versions to work but 40+ crashes.

Here are one of the crash ID's

Crash ID: bp-fedc1f16-065d-4d1c-952b-9be9c2151026

When I open Firefox it just crashes. I have tried uninstalling and re-installing. I have tried safe mode. I have even done a format reload and when I update to the latest version of Firefox it crashes again. I can get pre 40 versions to work but 40+ crashes. Here are one of the crash ID's Crash ID: bp-fedc1f16-065d-4d1c-952b-9be9c2151026

All Replies (1)

philipp
philipp
  • Moderator
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hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.