Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 38.2.0 displays a crash window everytime i exit (does not actually crash)

  • 5 cavab
  • 1 has this problem
  • 1 view
  • Last reply by runestaff

more options

Updated to 38.2.0 and every time I exit the program the crash reporter window displays. The program does not crash it exits normally when the exit button is clicked

Updated to 38.2.0 and every time I exit the program the crash reporter window displays. The program does not crash it exits normally when the exit button is clicked

All Replies (5)

more options

Yes it does crash... that dialog only appears if it has. Just because there is no user interface showing does not preclude a program for running.

Have a look in the Troubleshooting information on the help menu and copy and paste the information from the crash reports section here so we can have a look to see what the cause is. If you have not been sending the crash reports, I suggest you do so. Because without them it is all guesses.

more options

The dialog only appears when I close the program. I have been sending the reports. This tells me that it thinks it has crashed each time I close. It has only started since the 38.2.0 update

more options

I discovered that if I try to open the program a dialog tells me the old program is still running even though the exit button has been clicked. The crash dialog then appears sometime later.

more options

So what are the crash id's from the Crash reports section?

more options

Crash Reports Report ID Submitted bp-f877ac24-2dfb-4007-bdf7-0f4652150828 28/08/2015 bp-6f9c075d-2094-467e-900b-3923e2150828 28/08/2015 bp-b21090eb-a73d-4e54-9b88-f01962150828 28/08/2015 bp-a3237485-93ad-46df-b9bc-504cb2150828 28/08/2015 bp-99fe40ac-1e79-4457-aa78-e10662150826 26/08/2015