I don't know whether you've tried the "usual" things mentioned in this article: Websites look wrong or appear differently than they should.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. These methods take a little longer than the one in the article but preserve cookies for other sites.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

• right-click and choose View Page Info > Security > "View Cookies"
• (menu bar) Tools > Page Info > Security > "View Cookies"
• click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, google.com should be filled in at the top automatically. You can remove the site's cookies individually without affecting non-Google sites.

Then try reloading the page. Does that help?

Whoa, it looks like your Firefox was invaded by junk! Check these out:

DiggISavero 6.7 ([email protected]) DiiGiCoupoon 5.3 ([email protected]) ExSteRRaaCOUpoNe 4.3 ([email protected]) GreAtSaAve4U 2.3 ([email protected]) IsuAuver 4.6 ([email protected]) JoaniiCoaupooNa 7.0 ([email protected]) QuickSearch 5.4.13 ([email protected]) Search Enginer 1.0.0.1031 ([email protected]) Shopper-Pro 1.0.0.4 ({746505DC-0E21-4667-97F8-72EA6BCF5EEF})

You might have gotten an unofficial installation...

I realize it's an unwanted distraction, but for security and privacy reasons, you probably should take 15 minutes now to address that.

Here's my suggested procedure for tracking down and cleaning up unwanted add-ons. I know it seems long, but it's not that bad.

(A) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(B) Open Firefox's Add-ons page using either:

• Ctrl+Shift+a
• "3-bar" menu button (or Tools menu) > Add-ons
• in the Windows "Run" dialog, type or paste
  firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

If you have more than 15 minutes:

(C) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Success?