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  • 9 cavab
  • 1 has this problem
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  • Last reply by FredMcD

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When I download a file the extension disappears. If its a rar file instead of file.rar it will just be file. If I rename it to file.rar it becomes a .rar file and opens fine. How do I make it stop deleting the file extension?

Tracy

When I download a file the extension disappears. If its a rar file instead of file.rar it will just be file. If I rename it to file.rar it becomes a .rar file and opens fine. How do I make it stop deleting the file extension? Tracy

All Replies (9)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Yes its still there. If I download through IE it downloads fine.

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the-edmeister said

See if this Windows support page helps you. http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions#show-hide-file-name-extensions=windows-7

No sorry:( Its not that they are hidden, the .ext just isnt there.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Try to rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.

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Give Firefox a tune up Try Safe Mode Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 38.0.5 Build ID 20150525141253 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 (default: false) Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports (including 1 pending crash in the given time range) Extensions Name Version Enabled ID ColorfulTabs 27.5.1-signed true {0545b830-f0aa-4d7e-8820-50a4629a56fe} LastPass 3.1.95 true [email protected] Linkification 1.3.8.1-signed true {35106bca-6c78-48c7-ac28-56df30b51d2a} NetVideoHunter 1.18.1-signed true [email protected] Personas Plus 1.7.3.1-signed true [email protected] Personas Shuffler 1.5.1-signed true {f18ce681-59c6-4a25-8ecb-e3e0fd7fbb44} Pin It Button 1.35 true jid1-YcMV6ngYmQRA2w@jetpack recipefox 0.82 true {EA6F5510-6F4D-11DC-B4DA-1B6D56D89593} Tab Mix Plus 0.4.1.7.1-signed true {dc572301-7619-498c-a57d-39143191b318} HP Smart Web Printing 4.60 false [email protected] RoboForm Toolbar for Firefox 7.9.11.5 false {22119944-ED35-4ab1-910B-E619EA06A115} Graphics Adapter Description AMD Radeon HD 8670D Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 768 Device ID 0x990c Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) Driver Date 3-7-2013 Driver Version 12.102.0.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 00000000 Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 8670D Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20150525141253 browser.startup.homepage http://www.yahoo.com/ browser.startup.homepage_override.buildID 20150525141253 browser.startup.homepage_override.mstone 38.0.5 browser.tabs.tabMaxWidth 75 browser.tabs.tabMinWidth 75 dom.mozApps.used true extensions.lastAppVersion 38.0.5 gfx.direct3d.last_used_feature_level_idx 0 media.gmp-eme-adobe.lastUpdate 1433944357 media.gmp-eme-adobe.version 10 media.gmp-gmpopenh264.lastUpdate 1433937572 media.gmp-gmpopenh264.version 1.4 media.gmp-manager.buildID 20150525141253 media.gmp-manager.lastCheck 1434039887 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1434031949 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true print.printer_HP_Photosmart_C309a_series_(Copy_1).print_bgcolor false print.printer_HP_Photosmart_C309a_series_(Copy_1).print_bgimages false print.printer_HP_Photosmart_C309a_series_(Copy_1).print_colorspace print.printer_HP_Photosmart_C309a_series_(Copy_1).print_command print.printer_HP_Photosmart_C309a_series_(Copy_1).print_downloadfonts false print.printer_HP_Photosmart_C309a_series_(Copy_1).print_duplex 1515870810 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_edge_bottom 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_edge_left 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_edge_right 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_edge_top 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_evenpages true print.printer_HP_Photosmart_C309a_series_(Copy_1).print_footercenter print.printer_HP_Photosmart_C309a_series_(Copy_1).print_footerleft &PT print.printer_HP_Photosmart_C309a_series_(Copy_1).print_footerright &D print.printer_HP_Photosmart_C309a_series_(Copy_1).print_headercenter print.printer_HP_Photosmart_C309a_series_(Copy_1).print_headerleft &T print.printer_HP_Photosmart_C309a_series_(Copy_1).print_headerright &U print.printer_HP_Photosmart_C309a_series_(Copy_1).print_in_color true print.printer_HP_Photosmart_C309a_series_(Copy_1).print_margin_bottom 0.5 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_margin_left 0.5 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_margin_right 0.5 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_margin_top 0.5 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_oddpages true print.printer_HP_Photosmart_C309a_series_(Copy_1).print_orientation 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_page_delay 50 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_paper_data 1 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_paper_height 11.00 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_paper_name print.printer_HP_Photosmart_C309a_series_(Copy_1).print_paper_size_type 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_paper_size_unit 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_paper_width 8.50 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_plex_name print.printer_HP_Photosmart_C309a_series_(Copy_1).print_resolution 1515870810 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_resolution_name print.printer_HP_Photosmart_C309a_series_(Copy_1).print_reversed false print.printer_HP_Photosmart_C309a_series_(Copy_1).print_scaling 1.00 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_shrink_to_fit true print.printer_HP_Photosmart_C309a_series_(Copy_1).print_to_file false print.printer_HP_Photosmart_C309a_series_(Copy_1).print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_unwriteable_margin_left 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_unwriteable_margin_right 0 print.printer_HP_Photosmart_C309a_series_(Copy_1).print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1433947597 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.18.1 Basic ECC 3.18.1 Basic ECC NSSSMIME 3.18.1 Basic ECC 3.18.1 Basic ECC NSSSSL 3.18.1 Basic ECC 3.18.1 Basic ECC NSSUTIL 3.18.1 3.18.1 Experimental Features Name ID Description Active End Date Homepage

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cor-el said

Try to rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.

Sorry it didnt work.

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.