Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes

  • 2 cavab
  • 3 have this problem
  • 11 views
  • Last reply by cor-el

michaelrobinson
michaelrobinson
more options

my firefox crashes at random times and with increasing frequency. prior to this I had pop up saying that flash player has crashed .... cannot get this back even after removing from PC and re-installing

my firefox crashes at random times and with increasing frequency. prior to this I had pop up saying that flash player has crashed .... cannot get this back even after removing from PC and re-installing

Chosen solution

Please update to Firefox 38.0.1 and I strongly suggest updating to Windows 8.1 and let us know if you still have issues.

Read this answer in context 👍 0

All Replies (2)

user633449
user633449
more options

Seçilmiş Həll

Please update to Firefox 38.0.1 and I strongly suggest updating to Windows 8.1 and let us know if you still have issues.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: