Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just received a message stating my video player was slow for firewfox and it wanted me to download a fix, it said would take 10 sec. is this real?

  • 3 cavab
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

more options

The message kept appearing and disappearing I could not read exactly what it was. The icons looked real from Firefox. I was on my bank website. I am not technically inclined at all I apologize for that so I will not understand technical jargon.

The message kept appearing and disappearing I could not read exactly what it was. The icons looked real from Firefox. I was on my bank website. I am not technically inclined at all I apologize for that so I will not understand technical jargon.

Chosen solution

No, that is likely a scam.

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

Plugins should only be updated via the plugin itself or by visiting the home page of the plugin. The same for other software.

Read this answer in context 👍 2

All Replies (3)

more options

Seçilmiş Həll

No, that is likely a scam.

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

Plugins should only be updated via the plugin itself or by visiting the home page of the plugin. The same for other software.

more options

Thank you very much. I really appreciate Firefox the user friendly and the approach you seem to have to individuals that do not have the technical knowledge. I feel comfortable asking my question my way. More importantly I got an answer that I understand and all the unnecessary comments aren't given.

Thank you for being professional.

more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}

You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}