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i can not close my firefox.the botton has been disabled.

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  • Last reply by Scribe

hehfriend
hehfriend
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hi.the close botton of my mozilla firefox has been disabled and the color of it is dark or some times is hidden. i think when my adobe acrobot reader is open for pdf file the close botton of adoble reader is combine by mozilla close botton and so i can not close the firefox by close botton.

hi.the close botton of my mozilla firefox has been disabled and the color of it is dark or some times is hidden. i think when my adobe acrobot reader is open for pdf file the close botton of adoble reader is combine by mozilla close botton and so i can not close the firefox by close botton.

All Replies (1)

Scribe
Scribe
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Hi, please try starting the Task Manager - Ctrl + Shift + Esc > Applications tab, select Firefox > End Task.

If the problem persists it may be caused by one of your extensions, so Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Hope that helps.