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The message could not be sent using SMTP server ssl0.ovh.net for an unknown reason

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  • 1 has this problem
  • 3 views
  • Last reply by franka1

franka1
franka1
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I'm in China,i cannot update thunderbird without VPN,if i open VPN,i can read and receive new emails,but i cannot answer,how to find out the problem ,thanks

Sending of message failed. The message could not be sent using SMTP server ssl0.ovh.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

I'm in China,i cannot update thunderbird without VPN,if i open VPN,i can read and receive new emails,but i cannot answer,how to find out the problem ,thanks Sending of message failed. The message could not be sent using SMTP server ssl0.ovh.net for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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what is shown in the troubleshooting information on the help menu under accounts... please copy to clipboard and paste here.

franka1
franka1 Question owner
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Matt said

what is shown in the troubleshooting information on the help menu under accounts... please copy to clipboard and paste here. 



 Application Basics

   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
     OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-f920baf4-a746-4bd2-8624-e50e82140510 (5/10/2014 Saturday)
   http://crash-stats.mozilla.com/report/index/bp-627518b8-761f-4660-a2cf-44ce12121229 (12/29/2012 Saturday)

 Extensions
   Clippings, 4.1.2, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 307200
     extensions.lastAppVersion: 31.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 55793196-9055-465d-861d-956d8c6c773
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1419910370
     places.history.expiration.transient_current_max_pages: 23061
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumdx32 igd10umd32
     Driver Version: 8.15.10.2869
     Driver Date: 10-4-2012
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.1.7600.16972)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
franka1
franka1 Question owner
more options

Matt said

what is shown in the troubleshooting information on the help menu under accounts... please copy to clipboard and paste here.

OPEN VPN 


 Application Basics

   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
     OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-f920baf4-a746-4bd2-8624-e50e82140510 (5/10/2014 Saturday)
   http://crash-stats.mozilla.com/report/index/bp-627518b8-761f-4660-a2cf-44ce12121229 (12/29/2012 Saturday)

 Extensions
   Clippings, 4.1.2, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 307200
     extensions.lastAppVersion: 31.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 55793196-9055-465d-861d-956d8c6c773
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1419910370
     places.history.expiration.transient_current_max_pages: 23061
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumdx32 igd10umd32
     Driver Version: 8.15.10.2869
     Driver Date: 10-4-2012
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.1.7600.16972)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 4/4 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

according to http://help.ovh.com/EmailConfiguration

your SMTP server name should be : smtp.yourdomain.com or directly, our server name: ns0.ovh.net -Port of the outgoing server: 587 (instead of port 25 because this port is filtered by many ISP)

In another place (in french) they say it is Outgoing server: The sending server e-mail: SSL0.OVH.NET Outgoing Server Port: The port outgoing server: 465 or 587

So I really wonder if they know what they are doing. Or if language is a barrier.

What VPN?. many commercial VPN providers block SMTP from their service as VPN's make great SPAM relay points.

franka1
franka1 Question owner
more options

Matt said

according to http://help.ovh.com/EmailConfiguration your SMTP server name should be : smtp.yourdomain.com or directly, our server name: ns0.ovh.net -Port of the outgoing server: 587 (instead of port 25 because this port is filtered by many ISP) In another place (in french) they say it is Outgoing server: The sending server e-mail: SSL0.OVH.NET Outgoing Server Port: The port outgoing server: 465 or 587 So I really wonder if they know what they are doing. Or if language is a barrier. What VPN?. many commercial VPN providers block SMTP from their service as VPN's make great SPAM relay points.

I've checked other computer in the office,VPN is Astill,thunderbird works nomally with it,could you give me some advises about setting? Thanks for your reply so quikly. 


Application Basics

   Name: Thunderbird
   Version: 17.0.6
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20130509 Thunderbird/17.0.6
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20130509153421
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) ssl0.ovh.net:993, SSL, passwordCleartext
     OUTGOING: ssl0.ovh.net:465, SSL, passwordCleartext, true

 Extensions
   Test Pilot for Thunderbird, 1.3.10, true, [email protected]

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 184320
     extensions.lastAppVersion: 17.0.6
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 572a7027-0f05-41af-9909-afd6602b2cd
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1420171051
     places.history.expiration.transient_current_max_pages: 5031

 Graphics

   Adapter Description: Intel(R) G41 Express Chipset
   Vendor ID: 8086
   Device ID: 2e32
   Adapter RAM: Unknown
   Adapter Drivers: igdumdx32 igd10umd32
   Driver Version: 8.15.10.2869
   Driver Date: 10-4-2012
   Direct2D Enabled: false
   DirectWrite Enabled: false (6.1.7600.16972)
   ClearType Parameters: ClearType parameters not found
   WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
   GPU Accelerated Windows: 0/4