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Problem loading page for certain websites since upgrading to FF 29

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  • Last reply by Moses

naivebelle1
naivebelle1
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Since upgrading to Firefox 29, when I click on a link in my e-mail I will get a "problem loading page" tab with a server not found error message. This happens mainly when I get e-mails from BookBub.com and click on the link to go to Amazon to purchase books. I also get e-mails from BookSends that have Amazon links and when I click the links in the BookSends e-mails those work with no problems. However, the issue is not only with the BookBub e-mails. There are random links in other e-mails that will not work (Harbor Freight is another one that I've been trying to click an unsubscribe link in their e-mail and it will not work).

I have tried clearing my cache, checked the firewall to make sure Firefox is allowed to access the web, checked the computer for malware but nothing has worked. Please help! This is very frustrating. Thanks!

Since upgrading to Firefox 29, when I click on a link in my e-mail I will get a "problem loading page" tab with a server not found error message. This happens mainly when I get e-mails from BookBub.com and click on the link to go to Amazon to purchase books. I also get e-mails from BookSends that have Amazon links and when I click the links in the BookSends e-mails those work with no problems. However, the issue is not only with the BookBub e-mails. There are random links in other e-mails that will not work (Harbor Freight is another one that I've been trying to click an unsubscribe link in their e-mail and it will not work). I have tried clearing my cache, checked the firewall to make sure Firefox is allowed to access the web, checked the computer for malware but nothing has worked. Please help! This is very frustrating. Thanks!

All Replies (1)

Moses
Moses
  • Moderator
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Please note that you have extensions installed that could be conflicting.

  • Trend Micro extensions and Norton extensions can be problematic.

Can you disable those? Note that you do NOT need these to keep active virus protection. Norton is installed on your computer and is working system-wide.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: