Firefox doesn't show/display my addressbook within my hotmail account anymore. Cookies/Cashe has been emptied already, result is the same.
Firefox doesn't show/display/load my addressbook within my hotmail account anymore, it worked previously well, so has nothing to do with the change from hotmail to outlook. Since a week or so, I realized a slowness in loading my recently used addresses with opening a new e-mail, but it was still working from time to time. For a few days, it has been stopped working, complete addressbook doesn't load anymore, just displays the load circle in the middle of the screen, apart from that I have only a white page. Cache and Cookies already emptied/deleted, result is the same. No settings have been changed, but have the same issue with Internet Explorer, but it's working with Chrome. For testing, I deactivated my firewall and anti virus (Comodo), but the result was still the same. I would appreciate if I could get it working again here. Every suggestion is welcome here
All Replies (4)
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
To Enable SafeMode
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
- Once you get the pop-up, just select "'Start in Safe Mode"
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
Hi iamjayakumars thanks for your answer, but unfortunately, it doesn't work in the safe mode, therefore it seems it has nothing to do with Add ons.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Hello Cor-el thank you for your help. I can't say if it would work or not, because I tried something different first. I deinstalled Firefox completely and reinstalled it. It didn't work the first two days after reinstallation. I didn't change anything in the setting, but from yesterday on, it started working again...strange...I'll keep an eye on it, because I'm not sure if it decides somewhere in the future to stop working again. Anyway, thank you all for your help, if it comes back again, I'll keep you updated here. Have a nice weekend and best regards Gaby