After running rkill & Malwarebytes together, I get this as part of the end message: "Processes terminated by Rkill or while it was running: C:\Users\Vinegarhill-User Acc\AppData\Roaming\Mozilla\Firefox\Profiles\ak4dv58c.default\extensions\{E173B749-DB5B-
Issue
I have another kind of problem with Firefox
Description
After running rkill & Malwarebytes together, I get this message: "Processes terminated by Rkill or while it was running: C:\ProgramData\FLEXnet\Connect \11\ISUSPM.exe
C:\Users\Vinegarhill-User Acc\AppData\Roaming\Mozilla\Firefox\Profiles\ak4dv58c.default\extensions\ \components\afom.exe
C:\Users\Vinegarhill-User Acc\Desktop\Malware Removal Programs\eXplorer.exe:
What are these extensions & do I need to uninstall them? I ran these 2 programs together via info from http://www.bleepingcomputer.com. Malwarebytes always stops working near the end of the search.
This happened
A few times a week
Everything seemed to go haywire. Hard to explain, except I noticed changes in some programs & internet password changes, etc.
Troubleshooting information
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support web site.
Copy all to clipboard
Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console 6.0.16 false
Add-on Compatibility Reporter 0.5 true [email protected] FacePAD: Facebook Photo Album Downloader 0.7.3 false [email protected] Facemoods 1.1.0 false [email protected] FoxyPrices 0.6.2 false [email protected] Window Shopper - Powered by Superfish 1.2.0.1 false [email protected] Crash Report Helper 1.2 true {078fac48-925f-4524-7cfe-85d44b8f4f98} Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b} Yahoo! Toolbar 2.1.3.20100310105313 false {635abd67-4fe9-1b23-4f01-e679fa7484c1} Key Manager 0.1.3.20090714 true {772c690c-ee0f-4c26-bf8c-5e0ed9ae59c4} iMacros for Firefox 6.7.0.1 false {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670} Ookong 1.5 false {95969329-aa35-473a-b537-3f6f62c0ba23} MR Tech Toolkit 6.0.4 true {9669CC8F-B388-42FE-86F4-CB5E7F5A8BDC} mrtech Toolbar 2.5.6.0 true {98ddacf9-f1d7-4baa-9d10-44840e8ada77} ReminderFox 1.9.8.2 false foxydeal 2.1 false Search Helper Extension 1.0 true {27182e60-b5f3-411c-b545-b44205977502} VideoSurf Videos at a Glance 0.74 false [email protected] RealPlayer Browser Record Plugin 1.0 true Silvermel and Charamel XT 1.3.5 true [email protected] Debate Copy 0.5.2 false [email protected] FoxTab 1.3 false Cooliris 1.12.0.36949 false [email protected] FastestFox 4.1.5 true [email protected] Fox!Box 1.0.8 true Adblock Plus 1.2 true Update Notifier 0.1.5.5 true {95f24680-9e31-11da-a746-0800200c9a66} Coupons24.com 2.0 true [email protected] SimilarWeb 1.0.6 true [email protected] AmabayFox 1.0.20100328 false [email protected] CsFire 0.7.1 true [email protected] Toolbar Buttons 0.6.0.8 true {03B08592-E5B4-45ff-A0BE-C1D975458688} ReloadEvery 3.6.3 false {888d99e7-e8b5-46a3-851e-1ec45da1e644} Screengrab 0.96.3 true {02450954-cdd9-410f-b1da-db804e18c671} Adblock Plus: Element Hiding Helper 1.0.6 true [email protected] Source Viewer Tab 0.3.2009090201 true [email protected] Session Manager 0.6.7.4 true {1280606b-2510-4fe0-97ef-9b5a22eafe30} FoxClocks 2.6.18 false Organize Status Bar 0.6.4 true {35106bca-6c78-48c7-ac28-56df30b51d2c} My Facebook 1.8 false [email protected] AniWeather 0.7.4 true {4176DFF4-4698-11DE-BEEB-45DA55D89593} NoSquint 2.0.3 true [email protected] Switch Themes 0.1.1 true [email protected] Tab Mix Plus 0.3.8.4 true Java Console 6.0.19 false Zoom Page 1.8 true zoompage@DW-dev PDF Download 3.0.0.1 true {37E4D8EA-8BDA-4831-8EA1-89053939A250} printpdf 0.76 true [email protected] PDFescape Extension 0.13 true {2A1D5949-B519-4924-BF62-8522FE0D5274} Web2PDF converter 1.8 true Ebook PDF Search Engine and Viewer 1.2 true [email protected] IE Tab 2 (FF 3.6+) 2.5.10.1 false {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB} PriceBlink 1.1 false [email protected] iWinGames Plugin 1.6 false {98e34367-8df7-42b4-837b-20b892ff0849} Java Console 6.0.20 true Fission 1.0.9 false {1280606b-2510-4fe0-97ef-9b5a22eafe41} ChromaTabs Plus 2.3 false {1cff04ef-0c75-4621-ba2a-2efb77346996} AmazonAssist 0.7.2.0 false [email protected] InvisibleHand 2.3 false [email protected] BetterPrivacy 1.47.4 true LastPass 1.68.2 true [email protected] Search Settings Plugin 1.2.3 true [email protected] YouTube Downloader Toolbar Plugin 1.0 true [email protected] SweetIM Toolbar for Firefox 1.0.0.10 false AFOM Addon 2.0 false afom@idevfh Memory Fox 3.0 true Glydo Shopping (Glydo Extension) 0.9.22 false {660ED200-A911-11DE-80A0-9D3256D89593} Glydo 1.0.3 false {363c6421-6d58-11dd-876c-001f3a388e21} HP Smart Web Printing 4.60 true [email protected] CuteMenus - Crystal SVG 1.9.3 true {63df8e21-711c-4074-a257-b065cadc28d8} BrowserProtect 1.0.2 true [email protected] Cleanzer 0.984 true [email protected] BitDefender QuickScan 0.9.9.4 true Redirect Remover 2.6.4 true Beef Taco (Targeted Advertising Cookie Opt-Out) 1.2.0 true [email protected] Adobe DLM (powered by getPlus(R)) 1.6.2.63 true Universal Search 2.0 true
Modified Preferences
Name
Value
accessibility.blockautorefresh true
accessibility.browsewithcaret true accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.history_expire_days 20 browser.history_expire_days.mirror 20 browser.history_expire_days_min 20 browser.link.open_newwindow.restriction 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://ouraynet.com browser.startup.homepage_override.mstone rv:1.9.2.6 browser.tabs.closeWindowWithLastTab false browser.tabs.loadInBackground false browser.zoom.siteSpecific false dom.disable_window_flip false dom.event.contextmenu.enabled false extensions.checkCompatibility false extensions.checkCompatibility.3.5 false extensions.checkCompatibility.3.6 false extensions.checkCompatibility.3.6b false extensions.checkCompatibility.3.6p false extensions.checkCompatibility.3.6pre false extensions.checkCompatibility.3.7a false extensions.checkCompatibility.4.0b false extensions.checkCompatibility.4.0p false extensions.checkCompatibility.4.0pre false extensions.lastAppVersion 3.6.6 font.size.variable.x-western 14 general.useragent.extra.betterprivacy BetterPrivacy-1.47 general.useragent.extra.microsoftdotnet (.NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C) javascript.options.showInConsole true keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT972927&q= network.cookie.prefsMigrated true network.http.max-connections 48 network.http.max-connections-per-server 16 network.http.max-persistent-connections-per-proxy 16 network.http.max-persistent-connections-per-server 8 network.http.pipelining true network.http.pipelining.firstrequest true network.http.pipelining.maxrequests 8 network.http.proxy.pipelining true network.http.request.max-start-delay 0 places.last_vacuum 1275172512 print.print_printer HP Photosmart C3100 series print.printer_HP_Photosmart_C3100_series.print_bgcolor false print.printer_HP_Photosmart_C3100_series.print_bgimages false print.printer_HP_Photosmart_C3100_series.print_command print.printer_HP_Photosmart_C3100_series.print_downloadfonts false print.printer_HP_Photosmart_C3100_series.print_edge_bottom 0 print.printer_HP_Photosmart_C3100_series.print_edge_left 0 print.printer_HP_Photosmart_C3100_series.print_edge_right 0 print.printer_HP_Photosmart_C3100_series.print_edge_top 0 print.printer_HP_Photosmart_C3100_series.print_evenpages true print.printer_HP_Photosmart_C3100_series.print_footercenter print.printer_HP_Photosmart_C3100_series.print_footerleft &PT print.printer_HP_Photosmart_C3100_series.print_footerright &D print.printer_HP_Photosmart_C3100_series.print_headercenter print.printer_HP_Photosmart_C3100_series.print_headerleft &T print.printer_HP_Photosmart_C3100_series.print_headerright &U print.printer_HP_Photosmart_C3100_series.print_in_color true print.printer_HP_Photosmart_C3100_series.print_margin_bottom 0.5 print.printer_HP_Photosmart_C3100_series.print_margin_left 0.5 print.printer_HP_Photosmart_C3100_series.print_margin_right 0.5 print.printer_HP_Photosmart_C3100_series.print_margin_top 0.5 print.printer_HP_Photosmart_C3100_series.print_oddpages true print.printer_HP_Photosmart_C3100_series.print_orientation 0 print.printer_HP_Photosmart_C3100_series.print_pagedelay 500 print.printer_HP_Photosmart_C3100_series.print_paper_data 1 print.printer_HP_Photosmart_C3100_series.print_paper_height 11.00 print.printer_HP_Photosmart_C3100_series.print_paper_size_type 0 print.printer_HP_Photosmart_C3100_series.print_paper_size_unit 0 print.printer_HP_Photosmart_C3100_series.print_paper_width 8.50 print.printer_HP_Photosmart_C3100_series.print_reversed false print.printer_HP_Photosmart_C3100_series.print_scaling 1.00 print.printer_HP_Photosmart_C3100_series.print_shrink_to_fit true print.printer_HP_Photosmart_C3100_series.print_to_file false print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_left 0 print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_right 0 print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_top 0 privacy.cpd.extensions-betterprivacy true privacy.cpd.extensions-nosquint false privacy.cpd.extensions-sessionmanager false privacy.cpd.extensions-tabmix false privacy.popups.showBrowserMessage false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeOnShutdown true privacy.sanitize.timeSpan 4 security.OCSP.disable_button.managecrl false security.OCSP.enabled 0 security.default_personal_cert Select Automatically security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.enable_ssl2 true security.warn_viewing_mixed false
Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support web site.
Copy all to clipboard
Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Console 6.0.16 false
Add-on Compatibility Reporter 0.5 true [email protected] FacePAD: Facebook Photo Album Downloader 0.7.3 false [email protected] Facemoods 1.1.0 false [email protected] FoxyPrices 0.6.2 false [email protected] Window Shopper - Powered by Superfish 1.2.0.1 false [email protected] Crash Report Helper 1.2 true {078fac48-925f-4524-7cfe-85d44b8f4f98} Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b} Yahoo! Toolbar 2.1.3.20100310105313 false {635abd67-4fe9-1b23-4f01-e679fa7484c1} Key Manager 0.1.3.20090714 true {772c690c-ee0f-4c26-bf8c-5e0ed9ae59c4} iMacros for Firefox 6.7.0.1 false {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670} Ookong 1.5 false {95969329-aa35-473a-b537-3f6f62c0ba23} MR Tech Toolkit 6.0.4 true {9669CC8F-B388-42FE-86F4-CB5E7F5A8BDC} mrtech Toolbar 2.5.6.0 true {98ddacf9-f1d7-4baa-9d10-44840e8ada77} ReminderFox 1.9.8.2 false foxydeal 2.1 false Search Helper Extension 1.0 true {27182e60-b5f3-411c-b545-b44205977502} VideoSurf Videos at a Glance 0.74 false [email protected] RealPlayer Browser Record Plugin 1.0 true Silvermel and Charamel XT 1.3.5 true [email protected] Debate Copy 0.5.2 false [email protected] FoxTab 1.3 false Cooliris 1.12.0.36949 false [email protected] FastestFox 4.1.5 true [email protected] Fox!Box 1.0.8 true Adblock Plus 1.2 true Update Notifier 0.1.5.5 true {95f24680-9e31-11da-a746-0800200c9a66} Coupons24.com 2.0 true [email protected] SimilarWeb 1.0.6 true [email protected] AmabayFox 1.0.20100328 false [email protected] CsFire 0.7.1 true [email protected] Toolbar Buttons 0.6.0.8 true {03B08592-E5B4-45ff-A0BE-C1D975458688} ReloadEvery 3.6.3 false {888d99e7-e8b5-46a3-851e-1ec45da1e644} Screengrab 0.96.3 true {02450954-cdd9-410f-b1da-db804e18c671} Adblock Plus: Element Hiding Helper 1.0.6 true [email protected] Source Viewer Tab 0.3.2009090201 true [email protected] Session Manager 0.6.7.4 true {1280606b-2510-4fe0-97ef-9b5a22eafe30} FoxClocks 2.6.18 false Organize Status Bar 0.6.4 true {35106bca-6c78-48c7-ac28-56df30b51d2c} My Facebook 1.8 false [email protected] AniWeather 0.7.4 true {4176DFF4-4698-11DE-BEEB-45DA55D89593} NoSquint 2.0.3 true [email protected] Switch Themes 0.1.1 true [email protected] Tab Mix Plus 0.3.8.4 true Java Console 6.0.19 false Zoom Page 1.8 true zoompage@DW-dev PDF Download 3.0.0.1 true {37E4D8EA-8BDA-4831-8EA1-89053939A250} printpdf 0.76 true [email protected] PDFescape Extension 0.13 true {2A1D5949-B519-4924-BF62-8522FE0D5274} Web2PDF converter 1.8 true Ebook PDF Search Engine and Viewer 1.2 true [email protected] IE Tab 2 (FF 3.6+) 2.5.10.1 false {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB} PriceBlink 1.1 false [email protected] iWinGames Plugin 1.6 false {98e34367-8df7-42b4-837b-20b892ff0849} Java Console 6.0.20 true Fission 1.0.9 false {1280606b-2510-4fe0-97ef-9b5a22eafe41} ChromaTabs Plus 2.3 false {1cff04ef-0c75-4621-ba2a-2efb77346996} AmazonAssist 0.7.2.0 false [email protected] InvisibleHand 2.3 false [email protected] BetterPrivacy 1.47.4 true LastPass 1.68.2 true [email protected] Search Settings Plugin 1.2.3 true [email protected] YouTube Downloader Toolbar Plugin 1.0 true [email protected] SweetIM Toolbar for Firefox 1.0.0.10 false AFOM Addon 2.0 false afom@idevfh Memory Fox 3.0 true Glydo Shopping (Glydo Extension) 0.9.22 false {660ED200-A911-11DE-80A0-9D3256D89593} Glydo 1.0.3 false {363c6421-6d58-11dd-876c-001f3a388e21} HP Smart Web Printing 4.60 true [email protected] CuteMenus - Crystal SVG 1.9.3 true {63df8e21-711c-4074-a257-b065cadc28d8} BrowserProtect 1.0.2 true [email protected] Cleanzer 0.984 true [email protected] BitDefender QuickScan 0.9.9.4 true Redirect Remover 2.6.4 true Beef Taco (Targeted Advertising Cookie Opt-Out) 1.2.0 true [email protected] Adobe DLM (powered by getPlus(R)) 1.6.2.63 true Universal Search 2.0 true
Modified Preferences
Name
Value
accessibility.blockautorefresh true
accessibility.browsewithcaret true accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.history_expire_days 20 browser.history_expire_days.mirror 20 browser.history_expire_days_min 20 browser.link.open_newwindow.restriction 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://ouraynet.com browser.startup.homepage_override.mstone rv:1.9.2.6 browser.tabs.closeWindowWithLastTab false browser.tabs.loadInBackground false browser.zoom.siteSpecific false dom.disable_window_flip false dom.event.contextmenu.enabled false extensions.checkCompatibility false extensions.checkCompatibility.3.5 false extensions.checkCompatibility.3.6 false extensions.checkCompatibility.3.6b false extensions.checkCompatibility.3.6p false extensions.checkCompatibility.3.6pre false extensions.checkCompatibility.3.7a false extensions.checkCompatibility.4.0b false extensions.checkCompatibility.4.0p false extensions.checkCompatibility.4.0pre false extensions.lastAppVersion 3.6.6 font.size.variable.x-western 14 general.useragent.extra.betterprivacy BetterPrivacy-1.47 general.useragent.extra.microsoftdotnet (.NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C) javascript.options.showInConsole true keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT972927&q= network.cookie.prefsMigrated true network.http.max-connections 48 network.http.max-connections-per-server 16 network.http.max-persistent-connections-per-proxy 16 network.http.max-persistent-connections-per-server 8 network.http.pipelining true network.http.pipelining.firstrequest true network.http.pipelining.maxrequests 8 network.http.proxy.pipelining true network.http.request.max-start-delay 0 places.last_vacuum 1275172512 print.print_printer HP Photosmart C3100 series print.printer_HP_Photosmart_C3100_series.print_bgcolor false print.printer_HP_Photosmart_C3100_series.print_bgimages false print.printer_HP_Photosmart_C3100_series.print_command print.printer_HP_Photosmart_C3100_series.print_downloadfonts false print.printer_HP_Photosmart_C3100_series.print_edge_bottom 0 print.printer_HP_Photosmart_C3100_series.print_edge_left 0 print.printer_HP_Photosmart_C3100_series.print_edge_right 0 print.printer_HP_Photosmart_C3100_series.print_edge_top 0 print.printer_HP_Photosmart_C3100_series.print_evenpages true print.printer_HP_Photosmart_C3100_series.print_footercenter print.printer_HP_Photosmart_C3100_series.print_footerleft &PT print.printer_HP_Photosmart_C3100_series.print_footerright &D print.printer_HP_Photosmart_C3100_series.print_headercenter print.printer_HP_Photosmart_C3100_series.print_headerleft &T print.printer_HP_Photosmart_C3100_series.print_headerright &U print.printer_HP_Photosmart_C3100_series.print_in_color true print.printer_HP_Photosmart_C3100_series.print_margin_bottom 0.5 print.printer_HP_Photosmart_C3100_series.print_margin_left 0.5 print.printer_HP_Photosmart_C3100_series.print_margin_right 0.5 print.printer_HP_Photosmart_C3100_series.print_margin_top 0.5 print.printer_HP_Photosmart_C3100_series.print_oddpages true print.printer_HP_Photosmart_C3100_series.print_orientation 0 print.printer_HP_Photosmart_C3100_series.print_pagedelay 500 print.printer_HP_Photosmart_C3100_series.print_paper_data 1 print.printer_HP_Photosmart_C3100_series.print_paper_height 11.00 print.printer_HP_Photosmart_C3100_series.print_paper_size_type 0 print.printer_HP_Photosmart_C3100_series.print_paper_size_unit 0 print.printer_HP_Photosmart_C3100_series.print_paper_width 8.50 print.printer_HP_Photosmart_C3100_series.print_reversed false print.printer_HP_Photosmart_C3100_series.print_scaling 1.00 print.printer_HP_Photosmart_C3100_series.print_shrink_to_fit true print.printer_HP_Photosmart_C3100_series.print_to_file false print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_left 0 print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_right 0 print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_top 0 privacy.cpd.extensions-betterprivacy true privacy.cpd.extensions-nosquint false privacy.cpd.extensions-sessionmanager false privacy.cpd.extensions-tabmix false privacy.popups.showBrowserMessage false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeOnShutdown true privacy.sanitize.timeSpan 4 security.OCSP.disable_button.managecrl false security.OCSP.enabled 0 security.default_personal_cert Select Automatically security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.enable_ssl2 true security.warn_viewing_mixed false
Firefox version
3.6.6
Operating system
Windows 7
User Agent
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 BetterPrivacy-1.47 Firefox/3.6.6 (.NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)
Plugins installed
- -nphpclipbook
- BitDefender QuickScan Web Netscape Plugin
- getplusplusadobe16263
- Zeon PDF Plugin For Mozilla
- Office Plugin for Netscape Navigator
- np-mswmp
- 1.9.0042.0
- npdivxplayerplugin
- 6.0.12.688
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealJukebox Netscape Plugin
- Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Default Plug-in
- Provides additional functionality on Facebook. See our web site for details.
- Shockwave Flash 10.1 r53
- Adobe Shockwave for Director Netscape plug-in, version 11.5
- iTunes Detector Plug-in
- 4.0.50524.0
- Office Live Update v1.5
- NPWLPG
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- wpidetector
- Zylom Plugin
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
All Replies (1)
These have nothing to do with Firefox.
C:\ProgramData\FLEXnet\Connect \11\ISUSPM.exe and C:\Users\Vinegarhill-User Acc\Desktop\Malware Removal Programs\eXplorer.exe
This one - C:\Users\Vinegarhill-User Acc\AppData\Roaming\Mozilla\Firefox\Profiles\ak4dv58c.default\extensions\ \components\afom.exe - is probably the AFOM - Memory Recovery & Retention For Firefox Only extension. https://addons.mozilla.org/en-US/firefox/addon/11922/
My advice is to uninstall that extension. IMO, you have too many extensions installed, and are asking for problems with Firefox. I am not against using a lot of extensions in Firefox (I typically have 45 to 50 extensions installed, but the mix of extensions you have scares me as potentially problematic.)