Finding existing emails
My old computer died last week and I've been struggling to get a new computer up and running. I've always used Thunderbird for email and I downloaded the latest version. I just found out that the backup service I've been using forever wasn't backing up my email folders. Please tell me that somewhere in the cloud universe all my email files still exist. I've worked from home for 20+ years and my whole livelihood is in those emails. I can't seem to set up Thunderbird without having passwords emailed to me -- I'm caught in a techo-hell Catch-22. Help??
All Replies (3)
Access your account through webmail and see if the mail is present. Once you have established a working password with the mail provider, confirmed by logging into webmail, add the account to TB.
The problem is passwords. I was foolish enough to let my browser remember them, rather than recording them somewhere else, and I can't even get emails to reset passwords until I have the damn passwords. I'm assuming when you say "access your account through webmail" you mean through G Suites or Gmail or some such? Everyone I've talked to (web host, domain host, ISP) say it's not their problem. I can't get through to G-stuff without the password. I'm ready to set everything on fire and go live in the forest, except it's 92 degrees out there. :-)
TB can neither create nor reset passwords - it only applies the one that has been established with the mail provider. When you set up a gmail or any other account, you usually enter an alternate email address or phone number that is used to recover a lost or forgotten password. On the webmail login page, there is usually a 'forgot password?' link.