Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

A scam app called "Mac Auto Fixer" has attached itself to my FireFox and cant get rid of it!

GMadrid
GMadrid
more options

A scam app called "Mac Auto Fixer" has attached itself to my FireFox and cant get rid of it! It keeps popping up every time I sign on to Firefox and black-mails me for $$. How can I get rid of it!

It got on me by stopping my use of Firefox on the computer and not letting me continue until I called their number and then they forcibly tacked on to my Firefox. These guys are gangsters! Why is there no way for me to get cleanse me of this app?

A scam app called "Mac Auto Fixer" has attached itself to my FireFox and cant get rid of it! It keeps popping up every time I sign on to Firefox and black-mails me for $$. How can I get rid of it! It got on me by stopping my use of Firefox on the computer and not letting me continue until I called their number and then they forcibly tacked on to my Firefox. These guys are gangsters! Why is there no way for me to get cleanse me of this app?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi GMadrid, you may want to start with a malware sweep using a reputable tool: https://www.malwarebytes.com/mac/

There are a few different possible explanations for an unwanted sites loading, including:

  • bad add-on
  • bad home page setting
  • crash recovery (if you force quit Firefox, it will try to redisplay the tabs from your last session) -- not addressed in this post

(1) I suggest you start up in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference at startup?

(2) You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove if possible).

(3) To update your home page setting on the Preferences page:

  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click Home

Then on the right side, you can switch among the built-in home page and a custom set of home tabs.

Can you regain control?