Abhishek Malani | Firefox Crashing Problem in New Version
Hi, This is Abhishek Malani. I recently installed new version of mozilla firefox but i am getting some problem, sometimes while working all the open tabs in the browser stop responding even though i press f5 to refresh but it automatically stop working. So, at last i have to open task manager to end the running browser. Please help me asap as i have to use firefox daily for my office work.
Looking forward to hearing from you.
Thanks Abhishek Malani
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Modified by Mkll
Hi MKLL
I have checked the crash reports and found some of them please have a look and let me know what's exactly going wrong with the browser.
bp-4df69c3b-4000-43ec-bc63-363f71170930
bp-147fad14-c080-4505-a53b-0956d1170818
bp-d29ca3fc-2198-4fce-9719-381550170523
bp-fbf67c25-5413-442b-ad9b-829aa2170323
bp-9e4275f3-a86d-451e-9ec0-e3e1c2170213
Thanks Abhishek Malani
Hello,
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Refresh Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.