Unified folders option does not stay selected
Selecting view->Folders->Unified does not keep unified selected. It doesn't change anything and when looking at the option again, the "All" is still selected.
thunderbird 52.4.0 on ubuntu gnome 17.04
Thunderbird information:
Application Basics
Name: Thunderbird Version: 52.4.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20171009153957 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account11:
INCOMING: account11, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
account13:
INCOMING: account13, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Enigmail, 1.9.8.3, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
Expression Search / Google Mail UI, 1.2, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
GNotifier, 1.11.0, true, jid1-OoNOA6XBjznvLQ@jetpack
Google Search for Thunderbird, 1.0, true, [email protected]
Manually sort folders, 1.1.1, true, [email protected]
Messaging Menu and Unity Launcher integration, 1.3.1, true, [email protected]
Send Later, 6.3.1, true, [email protected]
Thunderbird Conversations, 2.13.3, true, [email protected]
GNOME keyring password integration, 0.2.1-signed.1-signed, false, [email protected]
Mailbox Alert, 0.16.4, false, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 52.4.0
font.internaluseonly.changed: false
gfx.crash-guard.glcontext.appVersion: 45.5.1
gfx.crash-guard.glcontext.deviceID: Gallium 0.4 on NVD9
gfx.crash-guard.glcontext.driverVersion: 3.0 Mesa 11.2.0
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 7d4454dc-b58d-413d-9966-50148748004
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.automatic-ntlm-auth.trusted-uris: https://outlook.office365.com
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1501746675
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace: default
print.print_downloadfonts: false
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 279.40
print.print_paper_name: na_letter
print.print_paper_size_type: 1
print.print_paper_size_unit: 1
print.print_paper_width: 215.90
print.print_plex_name: default
print.print_resolution_name: default
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
Graphics
GPU #1
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)
Driver Version: 3.0 Mesa 17.0.7
Features
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2) -- 3.0 Mesa 17.0.7
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: skia
CairoUseXRender: 0
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Selecting view->Folders->Unified does not keep unified selected. It doesn't change anything and when looking at the option again, the "All" is still selected.
thunderbird 52.4.0 on ubuntu gnome 17.04
Thunderbird information:
Application Basics
Name: Thunderbird
Version: 52.4.0
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
Profile Directory: Open Directory
(Local drive)
Application Build ID: 20171009153957
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account11:
INCOMING: account11, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
account13:
INCOMING: account13, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Enigmail, 1.9.8.3, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
Expression Search / Google Mail UI, 1.2, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
GNotifier, 1.11.0, true, jid1-OoNOA6XBjznvLQ@jetpack
Google Search for Thunderbird, 1.0, true, [email protected]
Manually sort folders, 1.1.1, true, [email protected]
Messaging Menu and Unity Launcher integration, 1.3.1, true, [email protected]
Send Later, 6.3.1, true, [email protected]
Thunderbird Conversations, 2.13.3, true, [email protected]
GNOME keyring password integration, 0.2.1-signed.1-signed, false, [email protected]
Mailbox Alert, 0.16.4, false, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 52.4.0
font.internaluseonly.changed: false
gfx.crash-guard.glcontext.appVersion: 45.5.1
gfx.crash-guard.glcontext.deviceID: Gallium 0.4 on NVD9
gfx.crash-guard.glcontext.driverVersion: 3.0 Mesa 11.2.0
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 7d4454dc-b58d-413d-9966-50148748004
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.automatic-ntlm-auth.trusted-uris: https://outlook.office365.com
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1501746675
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace: default
print.print_downloadfonts: false
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 279.40
print.print_paper_name: na_letter
print.print_paper_size_type: 1
print.print_paper_size_unit: 1
print.print_paper_width: 215.90
print.print_plex_name: default
print.print_resolution_name: default
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
Graphics
GPU #1
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)
Driver Version: 3.0 Mesa 17.0.7
Features
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2) -- 3.0 Mesa 17.0.7
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: skia
CairoUseXRender: 0
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Modified by t12345
All Replies (8)
I see you have many addons installed, including Unity.
Does the problem reproduce in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
On restarting with addons disabled option. This dialog box comes up before starting. I select "Continue with Safe Mode". (I assume that this is right). With thunderbird in this state, problem persists. Hope I correctly did safe mode :) Thanks very much for your help
I suggest you delete virtualfolders.dat from the profile folder (Help/Troubleshooting Information, click Open Folder, close TB) and the 'smart mailboxes' folder from the Mail subfolder.
http://kb.mozillazine.org/Unified_Folders_not_working
I notice that your outgoing server is outlook.office365.com. Is that working? The current recommendation is smtp.office365.com.
There does not appear to be a smart mailboxes folder in the Mail subfolder, I have the following folders in /profile_folder/Mail : Local Folders, localhost, localhost-1 (screenshot attached)
I'm not a Linux user, but you might have to enable the viewing of hidden files and folders. Even so, there may not be a smart mailboxes folder in your setup, in which case deleting virtualfolders.dat might be sufficient.
I did try that but it did not appear to be there
how did you get to your profile folder? There is a button in the troubleshooting information on the help menu to show the profile folder. Use it to make sure what Thunderbird thinks is your profile and you think is your profile is the same place.
That is what i did. There seem to be a number of different folders for imap, mail, etc. I did copy my .thunderbird from another computer as i had hoped to keep the configuration. Unified folders was enable on the other computer. The original computer was also a linux machine