A Script Error Message Keeps Coming Up & TB Becomes Unresponsive [win10]
When I use TB, I get a script error message. It was coming up later after I was using TB for a while. And sometimes after I clicked either continue or stop script I could use TB for a bit longer before it became unresponsive.
But lately, the error message comes up immediately when I open TB and TB is unresponsive. I can't even close it. I have to use task manager to close it.
Here is the error message:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: chrome://messenger/content/folderDisplay.js:2070 Then I have a choice of "continue" or "stop script".
It doesn't matter. Whatever I choose, TB doesn't work.
I am using Windows 10 and Firefox 53.0.3 (32 bit)
Thanks.
Modified by Wayne Mery
All Replies (7)
read this, hope this will help you https://support.mozilla.org/en-US/kb/warning-unresponsive-script
Thanks for your reply. However, that did not resolve the problem.
Everything on that page seems to be about Firefox. I am not having a problem with Firefox. I am having a problem with Thunderbird.
I tried the time extension thing anyway. It didn't help.
I am using Windows 10 and Firefox 53.0.3 (32 bit)
I am not having a problem with Firefox. I am having a problem with Thunderbird.
Then perhaps you can also mention the version of Thunderbird you're using.
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
Same issue- Using Thunderbird 52.2.1 - Firefox 55.0 (32 bit) - Windows 7 (ALL updates installed) When opening Thunderbird, it hangs up 20-30 seconds & I get the unresponsive script error ; Script: chrome://messenger/content/mailWindow.js:270 - If I choose "stop script" wait & close Thunderbird, then re-open it, I no longer get the script error, but it runs slow. In researching this issue it appears to have been going on since 2013 with no real solution. My troubleshooting info; Application Basics Name: Firefox Version: 55.0 Build ID: 20170803103124 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by accessibility tools) Web Content Processes: Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Firefox Features
Name: Application Update Service Helper Version: 2.0 ID: [email protected]
Name: Click-to-Play staged rollout Version: 1.2 ID: [email protected]
Name: Firefox Screenshots Version: 10.10.0 ID: [email protected]
Name: Follow-on Search Telemetry Version: 0.9.1 ID: [email protected]
Name: Multi-process staged rollout Version: 2.0 ID: [email protected]
Name: Pocket Version: 1.0.5 ID: [email protected]
Name: Shield Recipe Client Version: 55.1 ID: [email protected]
Name: Web Compat Version: 1.1 ID: [email protected]
Extensions
Name: PDF Architect 2 Creator Version: 1.0 Enabled: false ID: [email protected]
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c2bb) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c2bb) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Audio Backend: wasapi Direct2D: true DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0126 Driver Version: 8.15.10.2653 Driver Date: 2-14-2012 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 21021043 RAM: Unknown
Diagnostics ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: skia ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] Decision Log GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender
Important Modified Preferences
accessibility.lastLoadDate: 1502287707 accessibility.loadedInLastSession: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170323105023 browser.startup.homepage:
Modified by LadyT13
In internet and Mozilla Help searches, I see a number of unresponsive script errors like mine. My error is "chrome://messenger/content/mail3PaneWindowCommands.js:20". If I let the script continue, I get control back but when I go to another mail folder it becomes unresponsive again. If I let it sit till the green bar at the bottom right goes away it gets better. Recently I've been trying to clean up and remove older messages. I think it's trying to reindex after that. Currently my Inbox has 10,921 messages overall and 579 unread. (GMail) All Mail 22,433 and 2814. Local Folders 4443 and 4373. I have 52 Filters. Maybe I am reaching capacity. I can do any diagnostics you suggest or add details like the other posters. Thanks in advance for any suggestions.
My troubleshooting info; Application Basics Name: Firefox
This won't help at all.
Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird
Does problem go away?