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Firefox crashes

  • 2 (ردّان اثنان)
  • 2 have this problem
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  • آخر ردّ كتبه hjmoller

hjmoller
hjmoller
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firefox crashes at opening time, even in safe mode.

Crash ID: bp-ea6a49fc-fdd4-4440-9df9-58a712170130

firefox crashes at opening time, even in safe mode. Crash ID: bp-ea6a49fc-fdd4-4440-9df9-58a712170130

الحل المُختار

hallo hjmoller, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

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All Replies (2)

philipp
philipp
  • Moderator
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الحل المُختار

hallo hjmoller, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

hjmoller
hjmoller صاحب السؤال
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thanks for the prompt reply. esr version 45.7.0 seems to work.

I've reported this to my IT departmet as well.