Version 50.0.2 stuck in crash reporter loop
I can only open Firefox in the Windows Safe Mode. Corporate Network with Triton AP-Endpoint by Websense. Windows 7 Ultimate - 64-bit Keeps going to Crash Reporter when I try to open the program. Nothing in this support forum has worked to clear the issue. Cannot start in Firefox safe mode.
الحل المُختار
I found a solution to the problem. I'm using Mozilla's extended support service and loaded Firefox version 45. That version works well with the version of Websense that is loaded on all the corporate computers.
Will just have to wait until Mozilla works out a fix with Websense.
Issue resolved.
Read this answer in context 👍 0All Replies (3)
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
الحل المُختار
I found a solution to the problem. I'm using Mozilla's extended support service and loaded Firefox version 45. That version works well with the version of Websense that is loaded on all the corporate computers.
Will just have to wait until Mozilla works out a fix with Websense.
Issue resolved.
Modified by jmjacobus
Yes, it is known that Websense only supports Firefox ESR versions. It is up to Websense to decide what Firefox versions they support
I've marked your above reply as the solution.