We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Firefox just got wiped clean

  • 1 (رد واحد)
  • 1 has this problem
  • 3 views
  • آخر ردّ كتبه Scribe

more options

My computer crashed today, upon restart I see that I have lost all of my bookmarks, login passwords, everything... I am distraught. I am greeted with a fresh install of FireFox and have lost everything. This is a years worth of bookmarks and links that I use every day. Why would FireFox just lose all of my data? I don;t even know where to begin, this is just SUCH A SET BACK!!

My computer crashed today, upon restart I see that I have lost all of my bookmarks, login passwords, everything... I am distraught. I am greeted with a fresh install of FireFox and have lost everything. This is a years worth of bookmarks and links that I use every day. Why would FireFox just lose all of my data? I don;t even know where to begin, this is just SUCH A SET BACK!!

الحل المُختار

Hi, in case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

If the file isn't there, for bookmarks only, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not, and for other data, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

Hi, in case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

If the file isn't there, for bookmarks only, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not, and for other data, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!