The solution given to this issue is to open in safe mode. That works, but it doesn't fix it in normal mode. If I don't open in safe mode the problem persists. I can't believe that I would now always have to open email in safe mode for it to work properly. Is there a permanent fix to the problem? To be clear, when I click on a message, rather than it showing up in preview window it just says "LOADING" and never actually loads. Even if I open it in a new tab, it will do the same thing. The only solution is to open the email in a separate window, which is often times a hassle. Or, if safe mode is actually the same and I should just use safe mode and not worry about it, please let me know. Thank you in advance for any additional help on this.