Firefox crashing when browsing on Google Maps
Hi,
I noticed a couple weeks ago that Firefox had updated on my computer. Ever since the update, Firefox has crashed very often while I was trying to use Google Maps. Often times, I only have a minute or so before the crash happens, and this happens every time I attempt to use Google Maps. It's more of an annoyance than anything else, but prior to the Firefox update I was having no problems with Google Maps.
I haven't had this problem on other browsers which is why I suspect it is an issue with Firefox. OS: Windows 7.
I'll try to check back every couple of days and give the Mozilla crew any additional information needed to help solve the problem : )
All Replies (9)
Hello ncspotter, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Unfortunately I don't think that will be of much help. The most recent one that started with 'bp' was in May of 2015. I don't think I have submitted reports most of the times when Firefox has crashed, but I will try to crash it later and see if I can get any crash IDs to submit to you.
ideato said
Note: If a recent Report ID does not start with bp- click on it to submit the report.
I have the same problem and it has been in firefox for a long time even on different hardware platforms. What happens is that not when I first firefox but after a period of usage when I try to launch google maps it crashes. I restart and then I can use google maps but this is annoying because it is 100% reproducible and has been there for a couple of years. This has been in Linux Min versions 15 -17.x.
mantissa Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.
I have been suffering with this same problem for many months now. Mozilla Firefox crashes or forces a reload EVERY time I go to Google maps. https://www.google.co.uk/maps/ I am running 45.0.1 and Windows 7
bp-fed92807-337b-4a83-840f-01f9c2160403 03/04/2016 17:11 bp-ce50fffc-cddc-449d-9086-36fc12160402 02/04/2016 20:10 bp-ad70a9a5-e7b0-4a6f-b4b0-48f872160402 02/04/2016 20:08 bp-0f03a561-1010-488d-bd66-8e5892160324 24/03/2016 16:06 bp-fe58384a-cf5c-4ac1-a9b3-ddfc32160320 20/03/2016 19:54
Modified by Trinovantes
Trinovantes said
I have been suffering with this same problem for many months now. Mozilla Firefox crashes or forces a reload EVERY time I go to Google maps. https://www.google.co.uk/maps/ I am running 45.0.1 and Windows 7
All those crashes were caused by Trusteer Rapport. Check for an update for that application and / or disable it when you need to view Google Maps. Make sure that Flash is up-to-date - version 21.0.0.197.
That us not the problem. I see exactly the same problem but for a different reason. It occurs on all versions of Mint from the last 3 years, on Intel and AMD processors and on 3 different machines I have. If you look through the forums there are dozens if not 100s of complaints of the same. It is so bad that I tell people not to use firefox which is a shame because I think it is a good browser but failing with one of the most popular applications is unacceptable and worse yet Firefox has had dozens of releases to fix it and does nothing.
I have turned off Trusteer Rapport and ran tests. I still have to "Reload" Google maps upon initial page startup. This does *not* happen with Chrome or IE. This must be a Firefox failure. Also what difference is Flash supposed to make? It is the initial page load that fails.