Firefox crashes
So lately I've been having a problem with Firefox crashing every time i try to put a video in full-screen mode, on YouTube especially. I have since tried to use Microsoft Edge and it works. Just for some reason it won't work any more in Firefox. I tried disabling hardware acceleration and that works but then the video frames get really choppy and the video is almost unwatchable. Same problem when I put Firefox in safe mode, It still crashes.
AdapterDeviceID: 0x13c2 AdapterDriverVersion: 10.18.13.5906 AdapterSubsysID: 31601462 AdapterVendorID: 0x10de Add-ons: netvideohunter%40netvideohunter.com:1.20,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:1.78,djziggy%40gmail.com:2.3.9,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7 AvailablePageFile: 14842286080 AvailablePhysicalMemory: 13258399744 AvailableVirtualMemory: 2910941184 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 235864064 BreakpadReserveSize: 67108864 BuildID: 20151208100201 CrashTime: 1450419914 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[1][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[2][GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.|[3][GFX1]: [CompositorD3D11] error code: 0x887a0001 InstallTime: 1450394211 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 31601462, AdapterDriverVersion: 10.18.13.5906 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 655 StartupTime: 1450419783 SystemMemoryUsePercentage: 22 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151208100201","version":"43.0","vendor":"Mozilla","platformVersion":"43.0","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16351,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3311,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"},"binary":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"},"system":{"model":"MKNSSDCR60GB-DX","revision":"332ABBF0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"NVIDIA GeForce GTX 970","vendorID":"0x10de","deviceID":"0x13c2","subsysID":"31601462","RAM":4095,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":30,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"privacy.donottrackheader.enabled":true},"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8"}},"profile":{"creationDate":16647},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Download flash videos (FLV) and music (MP3) from any video site (For example: YouTube, Metacafe, Dai","name":"NetVideoHunter","userDisabled":false,"appDisabled":false,"version":"1.20","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16755,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":true,"appDisabled":false,"version":"1.78","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16768,"signedState":2},"[email protected]":{"blocklisted":false,"description":"Secure Cloud Storage","name":"MEGA","userDisabled":false,"appDisabled":false,"version":"3.2.10","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16650,"updateDay":16783,"signedState":1},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16647,"updateDay":16785,"signedState":2}},"theme":{"id":"[email protected]","blocklisted":false,"description":"Version 2 of LavaFox - Blue version","name":"LavaFox V2-Blue","userDisabled":false,"appDisabled":false,"version":"2.3.9","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16650,"updateDay":16753},"activePlugins":[{"name":"AdobeAAMDetect","version":"1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16503},{"name":"Adobe Acrobat","version":"15.9.20069.28170","description":"Adobe PDF Plug-In For Firefox and Netscape 15.9.20069","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16708},{"name":"NVIDIA 3D VISION","version":"7.17.13.5906","description":"NVIDIA 3D Vision Streaming plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/mozilla-3dv-streaming-plugin"],"updateDay":16763},{"name":"NVIDIA 3D Vision","version":"7.17.13.5906","description":"NVIDIA 3D Vision plugin for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["image/jps","image/pns","image/mpo"],"updateDay":16763},{"name":"Java(TM) Platform SE 8 U66","version":"11.66.2.18","description":"Next Generation Java Plug-in 11.66.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_66","application/x-java-bean;jpi-version=1.8.0_66","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.66.2","application/x-java-applet;javafx=8.0.66"],"updateDay":16786},{"name":"Java Deployment Toolkit 8.0.660.18","version":"11.66.2.18","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16786},{"name":"Shockwave Flash","version":"20.0.0.235","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16778}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: LavaFox_V1-Blue Throttleable: 1 TotalPageFile: 19695546368 TotalPhysicalMemory: 17145409536 TotalVirtualMemory: 4294836224 URL: https://www.youtube.com/watch?v=nWDjdimWoMQ&feature=iv&src_vid=rAKcAEn6hLg&annotation_id=annotation_3198360759 Vendor: Mozilla Version: 43.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
The crash report is several pages of data. We need the report numbers to see the whole report.
I apologize for the late response. I've been out of town. Here are my latest crash reports. Please let me know if you need any more information.
bp-9fcf0fee-c514-45db-863e-14ac42151219 12/18/2015 7:13 PM bp-1a1f5518-c0ae-4c1b-8a36-ecc662151218 12/18/2015 4:29 PM bp-77e7fb6a-cdd8-479c-b54d-654f12151218 12/18/2015 4:07 AM bp-ecb47b3c-2534-4b92-9b24-700c92151218 12/18/2015 1:14 AM bp-9ace43b4-8ca4-42a1-8af2-cfed72151218
Modified by Chrish713
Signature mozilla::layers
inproc_agent.dll = Kaspersky Inproc Agent
System.Runtime.Remoting.ni.dll
System.Windows.Forms.ni.dll
System.ni.dll
mscorlib.ni.dll
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
This is for Sumo's Related Bugs 1226092 RESOLVED DUPLICATE crash in mozilla::layers::CompositorD3D11::HandleError | mozilla::layers::CompositorD3D11::VerifyBufferSize
1204922 NEW --- Increase in CompositorD3D11::HandleError crashes in 41b9
Disable / update Kaspersky
Modified by FredMcD
system.runtime.remoting.ni.dll = Microsoft
system.windows.forms.ni.dll = Microsoft
Mscorlib.ni.dll = Windows
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration