ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't update 40.0.3 on my Mac OSX 10.11

  • 5 ردود
  • 8 have this problem
  • 3 views
  • آخر ردّ كتبه ideato

more options

After update to OSX el Capitan does Firefox 40.0.3 still function OK, but when I try to get the latest version I get the answer: Unable to connect to Mozilla. - Why? (Inactivation of F-Security Anti-Virus does not help.)

Regards

Ingemar Norell

After update to OSX el Capitan does Firefox 40.0.3 still function OK, but when I try to get the latest version I get the answer: Unable to connect to Mozilla. - Why? (Inactivation of F-Security Anti-Virus does not help.) Regards Ingemar Norell

الحل المُختار

Many thanks for your interest! I had to trash Firefox first of all and go to Safari for the new version 41.0.1 of Firefox. - Now it is going fine again. - (I think the problem was that the Program update had loaded Firefox only as an alias.)

Cheers

Ingemar Norell

Read this answer in context 👍 0

All Replies (5)

more options

Sir, kindly Disable your Anti-virus n check this

more options

Sir, kindly Disable your Anti-virus n check this

more options

Hello, please try the next steps, download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

more options

الحل المُختار

Many thanks for your interest! I had to trash Firefox first of all and go to Safari for the new version 41.0.1 of Firefox. - Now it is going fine again. - (I think the problem was that the Program update had loaded Firefox only as an alias.)

Cheers

Ingemar Norell

more options

You are welcome.