I can receive e-mail but I get error meaasge when I try to send.
Error message:
An error occurred while sending mail. The mail server responded: Authentication is required before sending [R0107005]. Please verify that your email address is correct in your Mail preferences and try again.
Been using this for years without issues.
PFT
الحل المُختار
Right click the account in the folde pane and select settings. Select outgoing server (SMTP) in the list. Select your outgoing Road runner account and click edit. Change the authentication from None to normal password.
If that does not work (TWC have made changes)
Update the outgoing server entry to the the settings given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html
Read this answer in context 👍 0All Replies (3)
Please add the troubleshooting information to your post To find the Troubleshooting information:
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- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Application Basics
Name: Thunderbird Version: 31.7.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150507114201 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop-server.maine.rr.com:110, plain, passwordCleartext OUTGOING: smtp-server.maine.rr.com:25, plain, none, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, , (imap) mail.twc.com:993, SSL, passwordCleartext OUTGOING: mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account5: INCOMING: account5, , (pop3) mail.twc.com:995, SSL, passwordCleartext OUTGOING: mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions Eset Plugin, 1.0, false, [email protected]
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.7.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 257.21 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 1f223ea3-1086-441b-9aae-e65fd48b5b9 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1341499335 places.history.expiration.transient_current_max_pages: 77136 places.history.expiration.transient_optimal_database_size: 123417066 plugin.importedState: true plugin.state.java: 0 plugins.update.notifyUser: true print.print_printer: HP psc 2170 Series print.printer_HP_psc_2170_Series.print_bgcolor: false print.printer_HP_psc_2170_Series.print_bgimages: false print.printer_HP_psc_2170_Series.print_command: print.printer_HP_psc_2170_Series.print_downloadfonts: false print.printer_HP_psc_2170_Series.print_edge_bottom: 0 print.printer_HP_psc_2170_Series.print_edge_left: 0 print.printer_HP_psc_2170_Series.print_edge_right: 0 print.printer_HP_psc_2170_Series.print_edge_top: 0 print.printer_HP_psc_2170_Series.print_evenpages: true print.printer_HP_psc_2170_Series.print_footercenter: print.printer_HP_psc_2170_Series.print_footerleft: &PT print.printer_HP_psc_2170_Series.print_footerright: &D print.printer_HP_psc_2170_Series.print_headercenter: print.printer_HP_psc_2170_Series.print_headerleft: &T print.printer_HP_psc_2170_Series.print_headerright: &U print.printer_HP_psc_2170_Series.print_in_color: true print.printer_HP_psc_2170_Series.print_margin_bottom: 0.5 print.printer_HP_psc_2170_Series.print_margin_left: 0.5 print.printer_HP_psc_2170_Series.print_margin_right: 0.5 print.printer_HP_psc_2170_Series.print_margin_top: 0.5 print.printer_HP_psc_2170_Series.print_oddpages: true print.printer_HP_psc_2170_Series.print_orientation: 0 print.printer_HP_psc_2170_Series.print_pagedelay: 500 print.printer_HP_psc_2170_Series.print_paper_data: 1 print.printer_HP_psc_2170_Series.print_paper_height: 11.00 print.printer_HP_psc_2170_Series.print_paper_size_type: 0 print.printer_HP_psc_2170_Series.print_paper_size_unit: 0 print.printer_HP_psc_2170_Series.print_paper_width: 8.50 print.printer_HP_psc_2170_Series.print_reversed: false print.printer_HP_psc_2170_Series.print_scaling: 1.00 print.printer_HP_psc_2170_Series.print_shrink_to_fit: true print.printer_HP_psc_2170_Series.print_to_file: false print.printer_HP_psc_2170_Series.print_unwriteable_margin_bottom: 0 print.printer_HP_psc_2170_Series.print_unwriteable_margin_left: 0 print.printer_HP_psc_2170_Series.print_unwriteable_margin_right: 0 print.printer_HP_psc_2170_Series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: NVIDIA GeForce 6150SE nForce 430 Vendor ID: 0x10de Device ID: 0x03d0 Adapter RAM: 128 Adapter Drivers: nvd3dumx,nvd3dum Driver Version: 8.15.11.8655 Driver Date: 7-29-2009 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.17461) ClearType Parameters: ClearType parameters not found WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
الحل المُختار
Right click the account in the folde pane and select settings. Select outgoing server (SMTP) in the list. Select your outgoing Road runner account and click edit. Change the authentication from None to normal password.
If that does not work (TWC have made changes)
Update the outgoing server entry to the the settings given here https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html