here is the photo

Your post does not show your system details, so want you to try these;

check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

You can check for corrupted and duplicate fonts and other font issues: http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

system details. i did try the other things and nothing changed :(

Application Basics

Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

Report ID: bp-d5637535-b051-4c0a-b2ae-e75812150909 Submitted: 7 hours ago

Report ID: bp-29314bfa-e8ce-49e1-92fe-810eb2150908 Submitted: 1 day ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: [email protected]

Graphics

Adapter Description: AMD Radeon HD 6310 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Asynchronous Pan/Zoom: none Device ID: 0x9802 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-3-2015 Driver Version: 15.200.1062.1004 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1611103c Supports Hardware H264 Decoding: true Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.name.serif.x-western: Ropa Sans font.size.variable.x-western: 11 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x9802 gfx.driver-init.driverVersion: 15.200.1062.1004 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1441819228 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1441819229 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441835698 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 69885 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true security.ssl.errorReporting.automatic: true

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

If you have Avast then try to disable HTTPS scanning in Avast Web Shield.

• http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/
• https://forum.avast.com/index.php?topic=176073.0

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

• chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

• retrieve the certificate via the "Get certificate" button
• click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

wow thanks so much. i never thought avast was the problem since it was working fine before with that enabled! thanks again!