When setting up new email get error "Incoming server already exists."
I have Thunderbird working for a number of accounts. Now when I try and set-up a new email account I get the following popup error "Incoming server server already exists".
My wife had the same issue, and I solved it by removing the local thunderbird configuration directory and restarting thunderbird and adding just the one new account. She did not need the old email any more. I need to keep my existing accounts and cannot afford to delete them.
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20150331131147 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, , (pop3) <cut>, SSL, passwordCleartext
OUTGOING: <cut>, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) <cut>, plain, passwordEncrypted
OUTGOING: <cut>, plain, passwordEncrypted, true
account7:
INCOMING: account7, , (pop3) <cut>, plain, passwordCleartext
OUTGOING: <cut>, plain, passwordCleartext, true
account8:
INCOMING: account8, , (imap) <cut>, SSL, passwordEncrypted
OUTGOING: <cut>, SSL, passwordEncrypted, true
Crash Reports
Extensions
Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
Lightning, 3.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Thunderbird Conversations, 2.8.1, true, [email protected]
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.6.0
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 0b9a3449-b90e-4192-8ee6-b585caf44b2
mailnews.database.global.indexer.enabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1411691239
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Desktop
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Haswell Desktop
Driver Version: 3.0 Mesa 10.4.3
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.18 Basic ECC
3.18 Extended ECC
NSS Util
3.18
3.18
NSS SSL
3.18 Basic ECC
3.18 Extended ECC
NSS S/MIME
3.18 Basic ECC
3.18 Extended ECC
All Replies (5)
I had not upgrade to the latest version. I just did so and still get the same message. Also, the step before is says username or password is incorrect. The first time I thought I had type it in incorrectly. This last time I quite sure I didn't I entered the information very slow and carefully.
Name Thunderbird Version 31.7.0 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Directory (Local drive) Application Build ID 20150512100938 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory
I now have a more serious problem after doing the upgrade I cannot read any of emails. When I go into settings I get the following error.
The Local Directory path "<cut>" is not suitable for message storage. Please choose another directory.
I confirmed the path is correct
It appears you just have to many <cut> for anyone to make sense of what your saying.
dbrett said
I had not upgrade to the latest version. I just did so and still get the same message. Also, the step before is says username or password is incorrect. The first time I thought I had type it in incorrectly. This last time I quite sure I didn't I entered the information very slow and carefully. Name Thunderbird Version 31.7.0 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.7.0 Profile Directory (Local drive) Application Build ID 20150512100938 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory
How is this an answer?
The Local Directory path "<cut>" is not suitable for message storage.
See http://kb.mozillazine.org/Dangerous_directories_-_Thunderbird