We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Should I reload Thunderbird?

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Strom

more options

I just entered info for a second account but TB used info from 1st account. Last week it had trouble sending emails and saving a draft and then 160+ drafts of old sent emails appeared in Drafts (many were duplicates of same sent mail but with different timestamps).

I just entered info for a second account but TB used info from 1st account. Last week it had trouble sending emails and saving a draft and then 160+ drafts of old sent emails appeared in Drafts (many were duplicates of same sent mail but with different timestamps).

الحل المُختار

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message, if you get one?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Read this answer in context 👍 0

All Replies (2)

more options

الحل المُختار

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message, if you get one?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

more options

After 4 or 5 tries I got the second account to load, and was able to move email to the second account, VERY HELPFUL CAPABILITY.

I haven't had the sending & saving problem lately so close out this request for help.

Strom said

I just entered info for a second account but TB used info from 1st account. Last week it had trouble sending emails and saving a draft and then 160+ drafts of old sent emails appeared in Drafts (many were duplicates of same sent mail but with different timestamps).