Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Audio goes away when skipping during video playback

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 2 views
  • آخر ردّ كتبه Shendue

Shendue
Shendue
more options

Hi, i've almost never had issues with Firefox despite using it for years, but recently, i'd say in the past week, i started to have a problem with video playback. When i'm watching a Youtube video, if i try to skip to a certain part, clicking on the video progress bar to go quickly to the part i'm interested in playing (or replaying, in case i go back), sometimes audio stops working. And by "stops working" i mean it STOPS WORKING. Not just in that specific video, but it actually mutes for any video at all, and the only thing that solves the issue is closing and restarting Firefox entirely. Oddly enough, the issue doesn't happen if i don't skip, nor it happens everytime. I usually have to skip a few times, at least a couple times, for it to happen. I tried to run Firefox in safe mode, and even uninstalled Flash (not i ever thought that would work, since i'm using HTML5 as preferred option for Youtube video playback), but to no success. I even tried to replicate the issue with Chrome, but it seems like it only happens on Firefox.

Hi, i've almost never had issues with Firefox despite using it for years, but recently, i'd say in the past week, i started to have a problem with video playback. When i'm watching a Youtube video, if i try to skip to a certain part, clicking on the video progress bar to go quickly to the part i'm interested in playing (or replaying, in case i go back), sometimes audio stops working. And by "stops working" i mean it STOPS WORKING. Not just in that specific video, but it actually mutes for any video at all, and the only thing that solves the issue is closing and restarting Firefox entirely. Oddly enough, the issue doesn't happen if i don't skip, nor it happens everytime. I usually have to skip a few times, at least a couple times, for it to happen. I tried to run Firefox in safe mode, and even uninstalled Flash (not i ever thought that would work, since i'm using HTML5 as preferred option for Youtube video playback), but to no success. I even tried to replicate the issue with Chrome, but it seems like it only happens on Firefox.

All Replies (2)

guigs
guigs
more options

Have you tried these troubleshooting steps already? *Audio and Video Issues

Try deleting the temporary files since this is a more recent issue as well. (instructions are in the article above) Have you updated your audio driver recently as well?

Shendue
Shendue صاحب السؤال
more options

guigs2 said

Have you tried these troubleshooting steps already? *Audio and Video Issues Try deleting the temporary files since this is a more recent issue as well. (instructions are in the article above) Have you updated your audio driver recently as well?

Now that you mention it, in fact i reinstalled my audio drivers recently because i had an issue with 5.1 not working (the back speakers didn't work and the audio was only coming from the front, even the back channel). After some tests, i guessed the problem could be software-related, so i uninstalled Creative software and did a clean install of the updated drivers. This completely solved the 5.1 issue. It's certainly possibile that re-installing the audio drivers caused this issue with Firefox (it appearently didn't cause any issue with Chrome, tho). Do you think that uninstalling and reinstalling Firefox could be of some help?