Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Clicking "repair folder" deleted my inbox - how do I retrieve my messages?

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه christ1

ty2014
ty2014
more options

After installing Kaspersky anti-virus software, I was having trouble viewing my old messages in my inbox (when I clicked on an old message, nothing would appear in the box where the message usually appears). I attempted to fix this by right-clicking on "Inbox", selecting "Properties" and then clicking "Repair folder." However, this ended up deleting all of my old messages. I have checked my "Trash" folder and it's empty, so they're not there. Is there any way to retrieve the messages I lost?

After installing Kaspersky anti-virus software, I was having trouble viewing my old messages in my inbox (when I clicked on an old message, nothing would appear in the box where the message usually appears). I attempted to fix this by right-clicking on "Inbox", selecting "Properties" and then clicking "Repair folder." However, this ended up deleting all of my old messages. I have checked my "Trash" folder and it's empty, so they're not there. Is there any way to retrieve the messages I lost?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Chances are that Kaspersky messed up your Inbox. "Repair folder" attempts to repair the corruption with the result you observed. Therefore don't let Kaspersky scan your Thunderbird profile folder. Wrt your lost messages, restore a recent backup, assuming you are regularly creating backups.