How can I resolve an issue with Firefox suddenly having a problem with the Security Certificate at my default Homepage of my Outlook.com mail inbox?
I have set up my Outlook.com email acount Inbox as my Firefox Home page. I work on my Desktop PC everyday and sign in to the inbox everyday. On opening today, I find that I get a return of a long message stating in summary that Firefox does not like the Securuty Certificate of the site and to "get out of here". There is absolutely no problem with entering any other site.
To enter my Outlook.com Inbox, I can do so by Googling Outlook.com and choosing the "Sign In" option and it will immediately enter my inbox even without having to enter all the Username and passwords, implying that there is nothing wrong with the Cookies held on the PC.
I have tried removing it from my bookmarks and then on opening my Inbox, re-saving it as my Homepage etc. I have tried deleting all the cookies for that page, successfully, but without any change to this behaviour. So, the question is why has this happened overnight, having used it so successfully for so long (4815 visits, apparently) and what can be done to resolve it? (Firefox automatically updated, v33.1. Windows 7).
All Replies (8)
hello, what security program are you using on the affected system?
Philipp,
Thank you for responding. I don't know if it's corect procedure here to just use this email reply, rather than through the Firefox Support Group site as with the original Q, but here goes . . . .
My AV is "Bullguard", if that is what you are asking?
Since my initial Q, I have learned more:
Outlook.com crashed and when I tried re-entering again, it prompted me to go through their security procedure, where they ask me for my Cellphone last 4 digits and then they send me a 7-digit code to enter in the relevant facility online.
That got me back in and, momentarily, Firefox opened up directly with
it as the Home page. However, it would seem that Outlook.com "closes"
on me after about a minute or two and it is impossible again to get
back into Outlook.com without going through the full sign in, as stated
before.
There is still no sign of any other site providing these issues.
Regards, David (DB4RC
does it make a difference, when you right-click https://mail.live.com, add a bookmark for this address and access your mailbox through this link?
please also see http://forum.bullguard.com:81/forum/5/Unable-to-access-Hotmail-or-ot_97616.html about this issue!
Philipp,
No, it would appear not to make any difference.
It means I get 2 different "titled" bookmarks but both end with the same result. I continue to have to Google outlook.com, click the Sign In search result option and then it automatically gets me into my own Inbox, without having to go through the strict, full signing in. To me that implies that cookies are still being used successfully to some degree for it to induce this half-hearted shortcut.
I continue to find that i can keep outlook.com acess open for about 2 mins before it tells me to "close" it. And then I go through the loop described above to reopen it.
Opening a new tab and selecting the Outlook.com panel produces the same negative result as well.
Regards, David (DB4RC).
Philipp,
Thanks for the suggestion re Bullguard assistance. I have taken a look at that just now but Bullguard updates automatically everyday and that layout no longer exists.
I WILL just take the opportunity to check in with their Online Webchat and see if they can help out but . . .
Regards, David(DB4RC)
Philipp,
After about 7hrs on the Live chat line with Bullguard, we have been able to determine the issue, it would seem. It wasn't a fault with Bullguard. It should be noted that there was NOT the same issue on IE when set up in the same way, but the issue was removed on Firefox IF we removed the exact, full address of my outlook.com Inbox as the Home Page and entered the generic address instead (mail.live.com). (This was after trying out 5 different scan and troubleshoot software programs and numerous other techniques). the Bullguard technician stated that outlook.com operates in "sessions" and it is possible the particular session addressed and retained in the Home Page had ended and Firefox was not keeping up to date.
Anyway, thanks for your time trying to resolve the issue.
Regards, David (DB4RC)
However, I should report that one aspect of the issue is NOT resolved.
In Firefox I am finding that I am unable to maintain connection with the Inbox for much more than a couple of minutes and if i try to do anyhting from the Inbox, such as writing a new email or replying/forwarding etc, then it tells me the connection is lost and recommends that it should be closed.
I have checked whether this is an issue with IE and the problem is not reproduceable in IE. So, this is a particular Firefox issue.
DB4RC.