Hi creigsmith, I want to apologize for suggesting a new question before looking to see if you had already posting one yesterday, this was not polite.

Did the troubleshooting steps for seeing if it was a Firefox Account (deprecated) or not help at all ? https://support.mozilla.org/en-US/que.../1000129#answer-579697

If not, what does the new tab page look like in android? Does it have any bookmarks?

Looking forward to your reply!

As I posted in the other thread, sync did finally start working after maybe a day or two, but there was an awfully long delay before it did. Furthermore, there seemed to be some problems getting FF on Android and Windows to switch to the new sync. I don't know if completely uninstalling FF on Android, and creating a new sync account with a new email address helped or made it worse. As I say, even after that, the sync didn't work for many hours at least, if not a day or two. I really don't know what got it going eventually since all I did was open FF on Android and the synced bookmarks finally appeared in the bookmarks tab. (Don't remember if I closed and opened FF on Windows as well.)

You may want to mark this closed, since I am good now. but you have to realize that there was some fundamental problem in switching from the old sync to the new sync that I don't believe would be fixed except by a software change. Since it is hard for me to go back to the beginning again with the old sync, this is impossible to replicate. Rather than closing it as being fixed, I would say the it is nearly unfixable, since it is not replicatable. I don't consider a software bug fixed simply because you don't use the module that has the bug any more (in this case, converting from old to new sync). But the good news is that once sync gets to work, it doesn't really matter if the conversion works. I'm just not sure why it didn't work at first, and why it started working after a long time.

One thing I didn't mention before was there was more than one Android device on the old sync. But I simply uninstalled FF on the other device rather than trying to switch it over. This shouldn't matter once I deleted the old sync account and created an entirely new sync account for the first Android device and the Windows FF.

Do you think maybe there was something about the second Android device that caused FF to get stuck on the old sync with the old account even after deleting the old account, creating a new account and detaching FF/Windows from the old account? It certainly looked like FF/Windows was on the new account -- at least it showed the right email address. But I did notice that even after creating a new account, it still showed the old email address, until after I detached from the old account.