the pause button in the downloads is inactive when i right click on the downloading file
Application Basics
Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
Name: DownloadHelper Version: 4.9.21 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: avast! Online Security Version: 9.0.2005.43 Enabled: false ID: [email protected]
Name: WordWeb one-click lookup Version: 5.0.4406 Enabled: false ID: [email protected]
Important Modified Preferences
accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131202182626 browser.startup.homepage_override.buildID: 20131202182626 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1386529701 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1386529701
Graphics
Adapter Description: Intel(R) HD Graphics 3000 Adapter Description (GPU #2): NVIDIA GeForce GT 525M Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Device ID: 0x0126 Device ID (GPU #2): 0x0df5 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16384) Driver Date: 8-21-2012 Driver Date (GPU #2): 6-21-2013 Driver Version: 9.17.10.2843 Driver Version (GPU #2): 9.18.13.2049 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 10 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2
NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3
All Replies (7)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
already tried that but the problem persists....but thanks anyway
Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
Profile Backup and Restore
Is this with all downloads or only with downloads initiated via the DownloadHelper extension?
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
I Have Same Problem. Cant be solved It seems the problem is with fire fox
Pause is not working in firefox
Does it has effect if you disable the Video DownloadHelper extension?